Platform Support Engineer, Salesforce

• Ideal Engineers will possess technical, decision-making skills, and experience to diagnose and debug customer issues, and will also have the opportunity to design and contribute to customer-facing solutions
• Ideal engineers would have the opportunity to work on automation bot, maintain automation platform in Hyperforce. The tech stack includes kubernetes, terraform, python, json, and slack apps, as well as public cloud platforms like AWS, GCP and Azure
• A related technical degree required
• Customer Success acumen
• Strong problem-solving, troubleshooting and analytical skills
• Ability to understand customer issues, learn fast and collaborate with other engineering teams to reach a resolution
• Must have excellent spoken and written communications skills
• Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform)
• Experience with public clouds including Amazon Web Services (AWS) or Google Compute Platform (GCP) or Azure
• Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau
• Light coding skills in Python, Apex

Desirable

• The HDPS team owns supporting and assisting Salesforce developers who use Hyperforce services
• This includes working with customers to help them onboard their services onto the Hyperforce platform, diagnosing and debugging deployment issues, developing and delivering training content, contribution to the creation of documentation
• HDPS also designs, develops, and maintains automation solutions for support using Slack and Python, GenerativeAI, and collects Slack Metrics and generates executive dashboards for analytics