Senior Backend Engineer, Cognigy
Natural Language Understanding
Enterprise conversational AI platform
Be an early applicant
Enterprise conversational AI platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- 5+ years of experience in backend software development
- Proven ability to write high-quality, well-tested, and maintainable code
- Proficiency in Python and TypeScript (experience with Golang is a plus)
- Hands-on experience with message brokers (e.g., RabbitMQ or similar)
- Solid understanding of Machine Learning theory, including SVMs, Neural Networks, and LLMs
- Experience with Natural Language Processing (NLP), including core text-processing techniques such as tokenization, part-of-speech tagging, and named entity recognition (NLU experience, including intent detection, is a plus)
- Familiarity with Kubernetes and experience writing Helm charts (experience deploying NLP models, e.g., using NVIDIA Triton Inference Server, is a plus)
- Proficiency in working with multiple databases (e.g., MongoDB, Redis)
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- A flexible, open-minded approach to learning new programming languages and technologies
- A strong passion for knowledge sharing, best practices, and continuous learning
What the job involves
- You will be welcomed into our Engineering department, which is divided into cross-functional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products
- With strong collaboration from our Support, QA and SRE Teams you will be ensuring the delivery process and the stability of our products
- With the backing from our Product and People Team, our Director/Architect and VP of Engineering we are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers
- Design, develop, and deliver efficient and scalable software solutions that align with customer needs, applying the 80/20 rule to maximize impact
- Write high-quality, well-structured, and maintainable code that adheres to best practices
- Ensure the security and reliability of the codebase through rigorous testing and continuous improvements
- Profile, benchmark, and optimize code to identify and eliminate bottlenecks, with a focus on performance tuning
- Maintain operational excellence through comprehensive monitoring, logging, and end-to-end testing—embracing a "you-build-it, you-run-it" mindset
- Provide technical leadership, offering guidance and mentorship to junior developers
- Approach complex problems with a detail-oriented and analytical mindset, delivering innovative solutions
- Collaborate effectively with cross-functional teams, demonstrating strong interpersonal and communication skills
- Make informed, data-driven decisions on software design and architecture
- Gather, analyze, and translate technical requirements into scalable and maintainable software solutions
- Review, approve, and confidently deploy code changes in a CI/CD environment
- Diagnose, troubleshoot, and resolve software issues efficiently
- Define, document, and promote best practices for software development, ensuring continuous improvement and knowledge sharing
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.2m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
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