Product Operations Manager, Whatnot

• Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here
• As our next Product Operations Manager, you should have 5-6+ years experience in consulting, or a fast-growing startup, plus:
• Bachelor's degree in Business, Economics, or related field
• Motivation to take on new opportunities and challenges
• Ability to move remarkably fast with little structure, guidance
• Curiosity to learn about different parts of the business and how to pull certain levers to grow faster
• Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company
• Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
• Demonstrated ability to solve ambiguous problems using data and process improvement

Desirable

• Product Operations plays a significant role in building repeatable motions to unlock growth and help the company scale
• You will partner closely with our product, engineering, data, design, and other cross-functional counterparts to ensure that our product and associated workstreams run efficiently, at scale, and with impact
• You are the linchpin between strategy and execution: you help streamline how product work gets done, ensure high-quality deliverables, enable cross-team collaboration, and drive operational excellence so that our Product organization can maintain quality while moving faster and smarter
• This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives
• Partner with Product Managers to translate strategy into actionable programs and roadmaps
• Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale
• Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration
• Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc) to ensure alignment, clear communication and delivery of product initiatives
• Develop and monitor key product health and performance metrics; surface insights and recommend operational improvements and optimizations
• Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management
• Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them
• Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams
• Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc
• Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan