Senior Technical Account Manager, VideoAmp
$150-190k
+ Equity
Advertising measurement and optimization
Open for applications
Advertising measurement and optimization
501-1000 employees
Open for applications
$150-190k
+ Equity
501-1000 employees
Company mission
To reinvent how media is bought, sold, and valued, shaping a more efficient advertising ecosystem.
Role
Who you are
- If you are a highly motivated technical professional who enjoys solving complex technical problems and working with clients to deliver exceptional results, then we want to hear from you
- Bachelor’s Degree preferred
- 6+ years of proven experience within an ad operations role or relevant experience
- Deep understanding of ad operations, trafficking, and 3rd party vendors
- Passion for designing processes that scale and “getting their hands dirty” by digging into technical operations for optimal solutions
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Capacity to manage multiple projects with tight deadlines
- Strong technical skills and knowledge of relevant technologies and systems, including databases, APIs, and scripting languages
- Strong documentation skills for capturing the project and processes
What the job involves
- The Technical Operations team is a key part of Videoamp responsible for onboarding new clients onto our platform or existing clients onto new solutions
- Additionally, you will be responsible for providing technical support for clients. Specifically, you will work closely with our clients to ensure their successful adoption of VideoAmp's platform and solutions, including the setup and configuration of campaigns, integrations, and data flows
- You will also work with our internal teams, such as Sales, Client Success, and Engineering, to ensure a seamless and successful client experience
- In addition to onboarding and technical support, you will also play a critical role in identifying and resolving complex technical issues that arise during campaign setup and execution
- You will be responsible for investigating and troubleshooting issues during the client lifecycle, working closely with our Engineering and Product teams to identify root causes and develop solutions
- As such, strong problem-solving skills and attention to detail are key requirements for this role
- As a client-facing role, excellent communication skills are also critical. You will be responsible for building and maintaining strong relationships with our clients, providing timely and effective communication throughout the onboarding and support process
- You will also be expected to provide ongoing technical guidance and support to ensure client success and satisfaction
- Overall, within the Technical Operations team, you will play a key role in ensuring that our clients receive a high level of technical support and guidance, contributing to their overall success and satisfaction with VideoAmp's platform and solutions
- Dedicated trusted advisor for enterprise level clients and first point of contact for technical support to execute a smooth onboarding experience
- Lead the technical onboarding process for new clients, including platform setup, data integration, and configuration of user accounts
- Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting for technical issues by utilizing internal databases and tools
- Work cross-functionality with internal teams in product, engineering, and data science if needed to investigate, resolve, and help update clients or team technologies, processes, or policies where needed
- Monitor platform and data performance to proactively identify and resolve issues before they impact clients
- Maintain up-to-date knowledge of the latest technologies and trends in TV and video advertising
- Lead for provide robust testing support including UI changes or new products that the team will provide support for to ensure end to end external functionality
- Resolves highly complex or non-routine client issues or inquiries as needed
- Daily communication with account team counterparts for reviewing current and upcoming business needs and timelines
- Operations lead for any testing including UI changes or new products that the team will provide support for
- Owning and developing end to end documentation on processes or workflows for the team
Our take
For companies looking for a more advanced and streamlined advertising ecosystem, VideoAmp provides tools to measure, transact with and unify audiences that were previously hard to interact with across the disparate traditional systems of TV, streaming and digital media.
In today's world where digital users are keenly aware of their data being used, sold and analyzed, VideoAmp has shrewdly put user privacy at its forefront. Its suite of data and software solutions allows a view of the audience which powers a more effective value exchange for the whole industry. Audiences no longer have to see irrelevant advertising and companies can bring users the content they want to see without compromising privacy.
The company has raised significant funding, further accelerating its leadership position in optimization solutions for the convergent TV ecosystem. This capital has also allowed VideoAmp to acquire Elsy, a media investment optimization platform. Alongside partnerships with media giants Omnicom Media and NBCUniversal, this is testament to VideoAmp’s growing momentum.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2023
$150m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $531.6m
Company benefits
- Unlimited paid time off each year
- Company sponsored health, dental and vision benefits for you and your dependents
- Annual vacation and childcare stipends
- Access to state-of-the-art fitness classes and personal trainers to promote your well-being
- Partnership with DoorDash for meal deliveries
- Employee Advisory Groups / Proactive Social Groups
- Pet Funds + Pet Care Savings
- 401k Plan
- Referral Bonus
- Progressive approach to paid parental leave
- Epic personal and professional growth opportunities
Company values
- Create trust
- Do more with less
- Figure it out
- Ship it fast
- Make it fun
- Embrace wellness
- Grow exponentially
- Be a legend
Company HQ
Sawtelle, Los Angeles, CA
Articles
Leadership
Ross McCray
(CEO)They studied at the University of California, Los Angeles, before dropping out to co-found VideoAmp in June 2014.
Share this job
View 12 more jobs at VideoAmp