Program Manager, Blend
Payments, 16-Month Contract
Starting pay range for this role is $65-70 CAD per hour
More information about location
Office located in Downtown Toronto
Business performance data & analytics
Be an early applicant
Business performance data & analytics
501-1000 employees
Be an early applicant
Starting pay range for this role is $65-70 CAD per hour
More information about location
Office located in Downtown Toronto
501-1000 employees
Company mission
To help advance our understanding of our customers and business performance.
Role
Who you are
- The successful candidate will bring deep experience in merchant acquiring, payment processing, and program delivery, ensuring that conversion activities are executed with precision, transparency, and collaboration across all stakeholder groups
- This position requires a leader who can balance strategic oversight with hands-on project execution, effectively coordinating multiple workstreams across technical, operational, and business functions
- 5-7 years of experience in merchant processing, acquiring, or payments operations
- Proven success managing large-scale portfolio conversions across business, technical, and operational dimensions
- Strong understanding of acquirer processing systems, MIDs hierarchy, settlement funding flows, and merchant operations
- Deep familiarity with key operational areas, including chargebacks, disputes, onboarding, data mapping, and reconciliation
- Proficiency with Microsoft Office tools and strong documentation skills
- Card brand experience required
- PMP certification preferred but not required
- Exceptional leadership and stakeholder management skills, with the ability to influence and align cross-functional teams
- Strong communication and executive reporting capabilities
- Detail-oriented, structured thinker who excels in organizing complex programs
- Strategic and analytical mindset with the ability to anticipate and mitigate risks
- Adaptable, proactive, and capable of operating in a fast-paced, global environment
What the job involves
- Our Fortune 100 financial services client is seeking an experienced Merchant Conversion/Payments Program Manager to lead a large-scale merchant portfolio conversion from a source platform to a target processing environment
- Manage end-to-end conversion program phases, including Discovery, Planning, Build, Testing, and Implementation/Cutover
- Review and own the provided 18-month project schedule, defining the critical path, key milestones, and interdependencies
- Establish program governance, executive committee reporting, and structured meeting cadences to ensure alignment and transparency
- Oversee all merchant communications and coordination across internal teams, third parties, networks, and gateways
- Coordinate and manage multiple workstreams, including:
- Merchant portfolio discovery and requirements documentation
- Network connectivity and inbound/outbound file documentation
- Data conversion mapping between source and target Masterfile and POS databases
- Mock conversion testing and pre-implementation readiness assessments
- Command center management during conversion weekend
- Post-conversion support through the completion of the 16-month engagement
- Lead and support workstreams related to large merchant certification activities and independent conversions
- Oversee development efforts related to data mapping, file processing, and any custom code or configuration supporting the migration
- Partner with operational teams, including customer service, relationship management, disputes, underwriting, and reconciliation, to ensure business continuity throughout the conversion
Our take
As large enterprises digitise at increasingly complex rates, data solutions and advanced analytics are becoming increasingly vital services. Bled360 is a data science solution provider helping these companies leverage the data they harness in transformative ways.
Consisting of data scientists and engineers, the company aids large enterprises in machine learning operations, AI integration and data governance. Overall, it helps to boost the efficiency of data usage.
Blend360 has also been strategically growing through the acquisition of SMEs, in part funded by its 2022 Growth Equity investment. Companies it has acquired include FutureproofAI, enhancing its service offerings and customer base. Its acquisition of Montevideo Labs also enhances its position in LatAm regions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Town Center, Columbia, MD
Leadership
Patrick Hennessy
(CEO & Co-Founder)Previously Managing Director at Whitegate Capital Partners, Advisor to the CEO at Merkle and Vice President at Cornwell Data.
Tim Berry
(Co-Founder)Previously President of Merkle Europe, Senior Director of Rapp Collins Worldwide and Senior Manager at AT&T.
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