Account Manager, Extend
Enterprise Growth Strategy
$140k
OTE
+ Stock
More information about location
Warranty and protection plan services
Open for applications
Warranty and protection plan services
201-500 employees
Open for applications
$140k
OTE
+ Stock
More information about location
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience
- A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans
- In-depth understanding of value drivers in revenue share business models
- Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels
- Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus
What the job involves
- As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants
- This is a critical role centered on existing account growth, strategic relationship management, and optimization
- This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners
- Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth
- Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands
- Drive go-to-market strategies and adoption of new product features across your book of business
- Manage promotional strategy and marketing development budgets
- Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs
- Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth
- Inform product roadmaps and features by gathering customer feedback and conveying market needs
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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