Senior GTM Strategy & Operations Manager, CircleCI

• The ideal candidate will have a strong background in customer success, strategy, operations, or related industries, and will be comfortable navigating both strategic and operational aspects of the role
• Proven experience in developing and implementing customer success strategies that drive measurable outcomes
• A solid understanding of customer engagement metrics, key performance indicators (KPIs), and how to apply them to influence business results
• Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven decisions
• Excellent communication and interpersonal skills, enabling you to build relationships with both technical and non-technical stakeholders
• A collaborative mindset with the ability to work effectively across various teams to drive initiatives that enhance customer satisfaction

• We’re hiring a Business Development Strategy and Operations Manager to develop and execute strategies that enhance growth, improve efficiency, and foster valuable partnerships
• Collaborating with cross-functional teams, you will shape go-to-market strategies and implement best practices in business development operations
• This role reports directly to the Director of GTM Strategy and Operations
• Build foundational business development processes and tools to improve efficiency and effectiveness across the team
• Drive strategic initiatives to enhance lead generation, pipeline management, and conversion rates
• Collaborate with finance to develop financial models and forecasts that support strategic decision-making and evaluate potential partnerships
• Work closely with marketing and sales teams to create integrated campaigns and go-to-market strategies that drive awareness and revenue
• Conduct thorough market research and competitive analysis to identify new business opportunities and emerging trends
• Establish and maintain key performance indicators (KPIs), metrics and dashboards to assess the effectiveness of business development initiatives and provide regular updates to senior leadership
• Build and maintain relationships with strategic partners, ensuring alignment and addressing issues as they arise
• Manage CRM data integrity, reporting accuracy, and database maintenance to support data-driven decision-making

• Whether it’s a peaceful home or a house full of kids, roommates, or pets, your office can be where you need it. CircleCI has been a remote-first company since the beginning. We’ll ensure you stay well-connected with your teammates every day through tools like Zoom, Slack, Confluence, Google Suite, and GitHub. We also provide a home office stipend to help you do your best work
• Regardless of location, we prioritize the health and wellness of our employees and their families. In addition to unlimited PTO, we offer generous parental leave and benefits that can cover employees and dependents up to 100%. We also offer quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents
• At CircleCI, employees have ample opportunity to learn new skills, including project-based learning and presentations from our colleagues. Udemy is available for on-demand learning and we offer an annual stipend for personal development outside of CircleCI. Your continued professional development is important to us because it’s important to you
• Unlimited paid time off policy
• Work from home opportunities

Total funding: $315m

Engineering has seen the rise of agile, containerisation and DevOps over the last few years. As a result, the idea of continuous integration and continuous delivery (CI/CD) has grown to be an important part of the engineering space. CircleCI is one company that taps into this field, offering a lightweight and open service.