Staff Product Manager, Two Chairs
Client Experience
+ Equity
More information about location
In-house therapy, tailored to you
Job no longer available
In-house therapy, tailored to you
501-1000 employees
Job no longer available
+ Equity
More information about location
501-1000 employees
Company mission
To make mental healthcare more personal, customized, and effective.
Role
Who you are
- Experience with integrations and APIs. You have multiple years of experience as a Senior PM or above. You’re well versed in APIs, software integrations, and platform products
- An understanding of the health care reimbursement and the relationship between providers, payers and clients
- Have a proven ability to prioritize and pair bold product vision with strong execution - deeply focused on driving business value
- Understand a platform product’s multiple customers - internal users, clients, partners, and clinicians
- Can clearly communicate product decisions and the rationale behind them to external vendors and internal decision makers. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive
- Have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts. You’re comfortable using the right approach to navigate ambiguity
- Are structured and organized, not ad hoc
- Demonstrable experience of leading and mentoring a team
- Are excited about navigating a hyper-growth, rapidly changing, and sometimes ambiguous environment (and helping others do so)
What the job involves
- You'll be responsible for shaping the vision and building or buying / integrating the tools that improve our clients and partners' experience with Two Chairs
- Product strategy & execution for revenue cycle management platform [60%]:
- You’ll build the roadmap for the revenue cycle and client-facing “cost” experience. You will take in a wide range of inputs across our business goals, client pain points, and our expansion ambition to understand and prioritize the most important work
- You’ll deeply know the full “revenue cycle” from client expectations when they sign up for care and confirm coverage through claim submission and reconciliation. You’ll partner closely with our head of RCM to identify the products we need across our internal tools, client-facing tools, and clinician-facing tools
- You’ll uncover opportunities and validate them based on an understanding of the market and our business. You’ll work with cross-functional leaders to drive alignment, often requiring frequent executive involvement
- You’ll define solutions that span teams and impact every user persona in our ecosystem, and define detailed product & technical requirements to drive high impact
- Product strategy & execution for state and health plan expansion [30%]:
- You’ll partner closely with our Business Development and Operations teams on state and health plan expansion and translate business needs to requirements for our client-facing and operational tools
- You’ll push the organization to drive towards technically scalable solutions that will enable us to provide access to in-network mental health coverage faster
- Execution on integrations that enables client growth [10%]:
- You’ll partner closely with our Staff Product Manager focused on new growth channels as well as our Business Development and Marketing teams to build integrations with partners that enable new client growth and demand channels
- Where you’ll make an impact in the first 90 days:
- You’ll learn the ins and outs of our current revenue cycle management platform and state expansion business goals for 2024. You’ll embed yourself with the cross-functional team of business development, finance, and care coordination to deliver immediate business and client wins
- You’ll deliver a a short term (2024) and long term (2025) for the revenue cycle and state expansion experience
- You’ll lead the team in a strategy around our technical integrations and how they might enable growth (e.g. claims processing vendor, client facing cost estimator tools & more)
- Where you’ll make an impact in the first year:
- You’ll become an expert of your 2-3 focus areas and deliver a year-long 2025 roadmap for them
- You’ll deliver a strategy for how to infuse integrations across our product surfaces to drive client growth
- You’ll teach the broader product development team best practices for leveraging partner integrations across our tooling
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment will be used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company benefits
- Comprehensive medical, vision, and dental for you and your family
- 401(k) plan
- Long Term Disability
- Basic Life Insurance
- Flexible Spending Accounts, including a $500 company contribution each year for your health
- Commuter Benefits
- Ample PTO, including a week long company winter holiday closure
- Paid parental leave
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Katz
(CEO & Founder)Having spent 2 years at McKinsey, they worked for Palantir for a further 2 years. They left their Enterprise Lead role in April 2016 to found Two Chairs 2 months later.
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