Senior Customer Success Lead, Tixel
More information about location
Fan-to-fan ticket marketplace
Open for applications
Fan-to-fan ticket marketplace
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To get more fans to events they love while driving the industry to be fair, accessible, and transparent.
Role
Who you are
- You’re all about the magic of live experiences
- A born relationship-builder, you know exactly how to help partners shine and aren’t afraid of navigating the tough conversations that come with the territory
- You see every piece of customer feedback as a chance to make things better and want to apply all these skills in a growing business that’s having a huge amount of positive impac
- If you’re excited to pave the way in a rapidly evolving industry and love turning partner feedback into tangible growth, this is your opportunity to make a lasting impact at Tixel
- Lives and breaths live events – you understands the music and live events landscape; forges strong connections with promoters and venues
- Strategic Mindset - Combine your industry knowledge with Tixel’s business objectives and can identify opportunities for growth, including potential strategic partnerships, warm introductions, and referrals
- Technical Chops - the ability to learn how Tixel’s product works, set up events, and provide technical support to event partners including their ticketing integrations
- Client Service & Composure – Skilled at managing live event relationships, even when issues arise; keeps a cool head during chaos, handles tough conversations confidently, and sets clear expectations
- Proactive & Solution-Oriented – Takes swift action on challenges; owns outcomes from start to finish, can problem solve with incomplete information
- Adaptable – Thrives in a fast-paced environment; willing to flex outside regular hours to support partners
- Organized – Expertly manages multiple priorities; meets deadlines without compromising quality
- Experience - Has worked as part of high-performing customer success teams and can mentor team members
What the job involves
- Working closely with the Head of Business Development, you’ll gather critical feedback from event partners that will shape both our product and business strategies
- Your insights will help us deepen existing partnerships and open doors to new ones
- As the business grows, you’ll have the chance to grow a team that services our event partners
- Provide white glove service - to onboard our first event partners so they have the best possible Tixel experience and become brand champions
- Run point on commercial conversations - including new business agreements, contract renewals, upsells, cross-sells. This may also include hard conversations around client obligations
- Get in deep with our partners - Forge strong relationships with prominent promoter groups, primary ticketing companies and other stakeholders in the ‘Live’ ecosystem. Builds trust that impacts positively on how Tixel is perceived in the market
- Synthesize Feedback - Whilst spending time with event partners, you will gather feedback and feed it back to the business to influence product roadmap and go-to-market strategy
Application process
- Posted on February 23, 2025
Our take
Tixel have built an event marketplace on which users are able to buy and sell event tickets. The goal is to get more fans get to their favourite events without having to spend a fortune to do so, ultimately trying to make a fairer and more accessible industry.
One issue with this sort of service is the risk of being scammed. Tixel recently launched a feature called Ticket Sheriff, protecting customers from scamming or being overcharged. Users can enter the ticket seller’s username and are served their selling history, enabling them to suss out whether or not their selling past is dodgy.
After largely fuelling its own growth via service fees, Tixel has recently received capital from investors in the music business, including Alberts. Whilst much of Tixel’s users currently exist in Australia and New Zealand, the company will invest in expanding its footprint in the U.K and U.S markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2024
$5.1m
SERIES B
Jun 2021
$1m
SEED
Total funding: $7.4m
Company benefits
- An extra personal day off every month
- We encourage all staff to attend live events. You'll even have a monthly ticket allowance as a perk of the job
- We will invest in your development and make it our priority to help you achieve your career objectives. You'll have access to a 'level-up allowance'
- Flexibility to work from wherever you want
- A genuine opportunity to be a very key part of a high growth business
Company HQ
Prahran, VIC
Leadership
Denis Mysenko
(CTO)Previously founded and acted as CEO for Menara Solutions. Experience as CTO for PoweredLocal, Senior Backend Developer for My Local Broker, and Director for LigaForex and Forex5you Asia.
Jason Webb
(CFO)Previously spent nearly five years at Retail Zoo, eventually as Group Commercial Manager. Experience as an Accountant for Fordham Business Advisors.
Zac Leigh
(CEO)Previous experience as a Risk Engineer for FM Global and as a Marketer for Worley.
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