Senior Product Manager, Sprinklr

Core, Social, Marketing, Insights

$178-296k

The midpoint salary range is $237,000. It is not typical for a candidate to be hired close to or at the maximum of the salary range

Hubspot

Smartly

Sprout Social

Expert level

New York

Unified-CXM platform

Be an early applicant

Unified-CXM platform

1001+ employees

B2BEnterpriseMarketingAnalyticsCustomer serviceAdvertising

Be an early applicant

$178-296k

The midpoint salary range is $237,000. It is not typical for a candidate to be hired close to or at the maximum of the salary range

Hubspot

Smartly

Sprout Social

Expert level

New York

1001+ employees

B2BEnterpriseMarketingAnalyticsCustomer serviceAdvertising

Company mission

To enable every organization on the planet to make their customers happier.

Job

Company

Role

Who you are

Deep understanding of customer challenges across industries like marketing, CX, and digital transformation
Proven experience in strategic consulting, product management, or solutions architecture
Exceptional communication and stakeholder management skills, especially in executive-level engagements
10–15 years in Product Marketing, Social Media, Brand Marketing, Customer Experience (CX), Insights, or Digital Experience roles—preferably within large or multi-brand organizations
Hands-on experience with platforms such as Sprinklr, Adobe, Medallia, Qualtrics, Brandwatch, Talkwalker, Sprout, Smartly, HubSpot, etc
Demonstrated success launching or expanding Marketing Transformation or Voice of the Customer programs
Strong track record in change management: training teams, increasing adoption, and building governance models for CX data

What the job involves

Sprinklr is seeking a dynamic and customer-obsessed Senior Product Manager to help drive adoption and value realization across our core product suite. In this highly strategic role, you’ll be embedded with field teams and customers, shaping product strategy through direct engagement, solution design, and enablement
You’ll be the bridge between Sprinklr’s innovation engine and the real-world challenges our customers face—ensuring our products deliver measurable impact
Lead solution-driven engagements that help customers unlock the full potential of Sprinklr’s platform
Tailor product capabilities to specific customer goals through workshops, QBRs, and roadmap sessions
Drive in-person and virtual engagements to align business outcomes with product value
Partner with sales and customer success teams to support pre- and post-sales conversations
Deliver enablement programs that help field teams position Sprinklr’s value across industries
Act as a product ambassador in high-touch customer interactions
Identify adoption gaps and provide actionable insights to influence the product roadmap
Educate clients on new features and upcoming releases to drive deeper usage
Capture emerging trends and customer needs to inform future product development

Our take

Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.

There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.

The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 8 rounds)

Sep 2020

$150m

CONVERTIBLE

Sep 2020

$200m

GROWTH EQUITY VC

Total funding: $578.5m

Company benefits

Compensation & Equity
Health & Wellness
Holiday & Flexible PTO
Learning & Growth

Company HQ

Midtown South, New York, NY

Leadership

Ragy Thomas

(CEO)

Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.

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