Senior Product Manager, Fresha
Growth
More information about location
4 days a week in office (Old Street, London)
Booking software for beauty & wellness brands
Open for applications
Booking software for beauty & wellness brands
501-1000 employees
Open for applications
More information about location
4 days a week in office (Old Street, London)
501-1000 employees
Company mission
To empower beauty and wellness businesses and help millions look and feel their best.
Role
Who you are
- This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact
- 5+ years of product management experience, in a consumer-facing business
- Proven track record of successfully leading and delivering complex software products and features
- Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment
- A customer-centric mindset, with a passion for understanding customer needs and delivering exceptional user experiences
- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders
- Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans
- Creative thinking and problem-solving mindset
- Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
- Happy to roll sleeves up and assist the team when required (team player)
- Self-starter and proactive approach
- Comfortable working in a fast-paced and changing environment
What the job involves
- Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business
- Reporting directly to the Head of Product, and working collaboratively with engineers, designers, data analysts, and marketers
- Bringing a product vision to life; researching, building, and delivering a world-class user experience for our customers and partners in an innovative environment
- You will be accountable for influencing and shaping how our partners grow their business across the Fresha marketplace and also how they manage and improve their business operations on a daily basis
- Developing and executing a comprehensive product strategy and roadmap, aligning with business objectives and market trends
- Identifying and prioritising key product opportunities, including user acquisition, engagement, and retention strategies
- Conducting market research and competitive analysis to stay informed about industry trends and best practices
- Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution
- Collaborating closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications
- Driving the product backlog, prioritise features, and making data-driven decisions based on user feedback and market insights
- Optimising conversion funnels and user experiences to maximise engagement and retention
- Leveraging data analytics to identify growth opportunities, track performance, and optimise key metrics
- Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives
- Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships
- This list is not exhaustive and there may be other activities you are required to deliver
Salary benchmarks
Our take
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its centralised marketplace, while beauty and wellness businesses and professionals use its all-in-one platform to manage their entire operations through a range of intuitive software and fintech solutions.
The company has taken a different approach compared to rivals in the salon management space. Rather than charging monthly, its software is free to use, and charges only when a booking is made through the system. Fresha's platform also offers a range of financial products such as point-of-sale, customer records management and marketing automation, making it an appealing option for salon operators. This has allowed the company to swiftly build a network of merchants for its marketplace and collate over 110,000 partner businesses processing over 1 billion appointments booked to date. The marketplace also creates revenue potential for partner companies through its online bookings, building integrations with social media brands like Instagram and Facebook.
Now that Fresha has solved the chicken-and-egg problem of starting a marketplace, it is using its market position to scale quickly. It now has 130,000 partner venues and is working in 120 countries. Between 2021 and 2023, it enjoyed 190% growth in its global bookings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Dec 2021
$52.5m
SERIES C
Jun 2021
$100m
SERIES C
Total funding: $195m
Company benefits
- Work from home opportunities
- Fast track career progression
- Travel coverage when visiting teammates - through workshops and social events
- A vibrant and collaborative company culture
- Company social events
Company HQ
Old Street, London, UK
Leadership
William Zeqiri
(CEO)Previously VP of Technology at Dubai Holding (investment management). Digital Services Manager for New Zealand Human Rights Convention
Nick Miller
(Product Chief)Previously a Programme Manager for New Zealand Trade and Enterprise. Founded a business with William in 2005 (a strong signal of their partnership)
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