Senior Customer Support Engineer, Coder
$128-194k
Salary range dependent on candidate location. Plus equity and bonus
Cloud development environment
Be an early applicant
Cloud development environment
501-1000 employees
Be an early applicant
$128-194k
Salary range dependent on candidate location. Plus equity and bonus
501-1000 employees
Company mission
To keep developers in flow by removing obstacles that prevent them from writing code at the speed of thought.
Role
Who you are
- Based in the US West Coast timezone
- 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products
- 5+ years of experience supporting enterprise customers
- 2+ years of experience diagnosing production network connectivity and performance issues
- Strong problem-solving, analytical, and troubleshooting skills
- Clear, thoughtful communication skills, both verbal and written
- Experience with Terraform
- Experience with major cloud platforms, distributed systems, microservices architecture, and containerization technologies such as Kubernetes
- Experience with a scripting language, such as Bash, Python, or Ruby, to automate reproduction environments and support workflows
- Ability to read complex code for troubleshooting
- Experience with GitHub
- Experience with REST APIs and command line tools
- Strong organization, attention to detail, and ability to learn new technologies quickly
- Experience working in a startup environment
- A customer-first mindset and a strong instinct for automation, process improvement, and efficient resolution strategies
Desirable
- DevOps Engineering, Software Engineering, or Systems Administration experience
- Software-defined networking experience, such as Tailscale
- Experience supporting engineering teams and the tools they use every day
What the job involves
- Coder builds enterprise software that keeps developers in flow
- As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence
- You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences
- This is a highly visible role on a growing team, with direct impact on how customers experience Coder
- Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups
- Solve incoming technical support requests in a timely manner, including urgent, high-severity cases
- Communicate clearly and tactfully with customers throughout the support lifecycle
- Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved
- Identify and communicate product usage trends, bugs, and feature requests
- Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls
- Document customer activity in accordance with internal and external security standards
- Guide and mentor new team members on support processes and procedures
- Contribute to product documentation, customer knowledge base articles, and best practice guides
- Improve support processes, tools, and workflows in collaboration with the broader team
- Participate in a periodic on-call rotation for production-down issues
Our take
In order to work at the "speed of thought", developers need coding tools that support their processes instead of slowing them down. This is exactly what Coder provides, with a platform that enables organizations to build their own development platform in the cloud.
The platform is built for enterprise scale, and supports remote teams - a crucial selling point for businesses with increasingly distributed workforces. It is also the first platform to be self-hosted, open source and compatible with any cloud, IDE, OS, Git provider or IDP.
It is these features that make Coder a strong option in the market, with the potential to accelerate and improve the developer experience. In 2024, it raised a substantial Series B funding round that has gone towards product expansion, accelerating its cloud development environment, and expanding across EMEA. Its platform is now used by the likes of Infosys, Mercedes-Benz and Goldman Sachs, and in 2026, it was featured on the US Inc. 5000 list of the fastest growing private companies in the Southwest.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2026
$90m
SERIES C
Jun 2024
$35m
SERIES B
Total funding: $167.9m
Company benefits
- Generous medical / dental / vision coverage
- 4% 401(k) match
- Fertility benefits through Carrot Fertility and generous parental leave
- Monthly “perks” stipend for wellness, learning and development, travel, etc
- Flexible time off
- Remote work from anywhere, or join our Austin or San Francisco offices
- Annual workstation allowance for your home office
- Paid sabbatical after 5 years
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Ammar Bandukwala
(Co-Founder & CTO)Previously collaborated with their fellow co-founders to build and monetize Minecraft plugins and servers, eventually moving on to a series of other projects. Was named to Forbes 30 under 30 in 2019.
Kyle Carberry
(Co-Founder)Previously collaborated with their fellow co-founders to build and monetize Minecraft plugins and servers, eventually moving on to a series of other projects. Was named to Forbes 30 under 30 in 2019.
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