Senior Staff Outbound Product Manager, ServiceNow
Insurance Vertical
$187.6-328.3k
+ ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$187.6-328.3k
+ ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 12+ years in Product Management, GTM, or equivalent leadership roles within or supporting the Insurance industry
- Deep knowledge of Insurance processes (claims, underwriting, servicing, distribution)
- Experience embedding AI into insurance workflows (e.g., claims triage, automated intake, fraud detection)
- Proven success with CRM/BPM solutions, especially with complex industry-specific data models
- Strong experience influencing and executing GTM strategy across cross-functional teams
- PaaS/SaaS experience, ideally with workflow or case management platforms
- Excellent written and verbal communication; ability to create compelling customer-facing content
- Collaborative team player with a strong executive presence
What the job involves
- As Outbound Product Management – Insurance, you will lead go-to-market efforts, evangelism, and solution alignment for ServiceNow’s Insurance products. You will connect the voice of the market to the product strategy, develop enablement content, and drive adoption across carriers, brokers, and insuretech ecosystems
- Drive thought leadership and content strategy focused on Insurance use cases, such as claims servicing, underwriting coordination, FNOL automation, and policyholder engagement
- Understand customer needs and success metrics to:
- Influence roadmap decisions with Inbound Product Management
- Provide insights to ensure product-market fit across insurance segments (e.g., life, P&C, reinsurance)
- Create best-practice assets, playbooks, and industry solution briefs for Insurance customers and partners
- Serve as the product evangelist and trusted advisor for insurance carriers, brokers, and ecosystem partners
- Collaborate closely with:
- Strategic partners (e.g., core platform vendors, insure techs, system integrators)
- Product Marketing to craft messaging aligned to Insurance personas
- Product Success and Technical Alliances for partner and customer enablement
- Lead cross-functional execution of GTM strategy and product launches specific to Insurance verticals
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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