Digital Sales Representative, Twilio
Expansion
For candidates based in CO, NY, WA and SF: $38.01/hr - $47.52/hr + Commissions; Salary may vary by other locations
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
For candidates based in CO, NY, WA and SF: $38.01/hr - $47.52/hr + Commissions; Salary may vary by other locations
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply
- While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Experience in a technical SaaS/CPaaS/marketing tech space, with a record of top performance
- Experience managing existing customers (account management with a focus on retention and growth)
- At least 2 years of closing experience in a tech sales role
- Demonstrated track record of managing business forecasts and financial models
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
- Analytical account development strategy based on using data to find opportunities and prove value
- An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
- Entrepreneurial mindset with appetite to define processes and build programs
- Record of delivering revenue and gross profit results
- Excellent verbal and written communication skills, with the ability to effortlessly make complex technical and financial details sound simple
- High adaptability, with comfort trying new things and building within a rapid-paced environment
What the job involves
- This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services
- As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base
- Manage and expand a book of customer accounts within the Self Service segment
- Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
- Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results
- Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE
- Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager
- Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
- Work closely with marketing teams to align on messaging and campaigns
- BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
- WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
- EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
- DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple
- RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time
- DRAW THE OWL: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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