Customer Success Associate, Wolters Kluwer

• If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!
• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
• Strongly preferred minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act

Desirable

• We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country
• CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions
• Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities
• In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services
• Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
• Manage the full-life cycle of the order process and identify cross-selling opportunities to promote additional offerings to meet our customer needs
• Organize, and prioritize case volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
• Manage your own customers, under supervision from manager or team and work across Customer Service function to complete or resolve customer requests
• Develop and maintain positive working relationships with customers and other key partners
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning