Forward Deployed Engineer, Aisera
More information about location
AI-driven workplace automation software
Be an early applicant
AI-driven workplace automation software
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To help users with greater self-service by automating common to complex actions and tasks.
Role
Who you are
- We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value
- Bachelor’s or master’s degree in computer science, Engineering, or a related field
- 3+ years of experience in software development, AI/ML engineering, or system integration
- Proficiency in Javascript, Java, and/or Python, with the ability to write clean, efficient code
- Experience with implementing OAuth, OIDC, and/or JWT authorization flows
- Familiarity with AI/ML concepts. Knowledge of prompt engineering techniques is required. Hands-on experience with building agents through LLM frameworks such as LangGraph or PydanticAI is strongly preferred
- Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred
- Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). Experience with ELK and AI monitoring tools such as Langfuse is highly preferred
- Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
- Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
- Excellent communication and project management skills
What the job involves
- At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments
- We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful
- AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase
- This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc
- You will lead the charge in defining the best practices for customers to get the most out of our AI solutions
- This is a highly visible role with unbound growth opportunities
- Develop, configure, and deploy AI agents using Aisera's AI platform and tools
- Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
- Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
- Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
- Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives
- Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery
- Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage
Our take
Aisera is an intelligent process automation platform startup that automates tasks, actions, and workflows for customers using AI tech. Thus providing its users with cost-cutting opportunities, while boosting productivity.
With the increased interest in AI solutions, plenty of competitors are vying for a position in the lucrative and expanding workflow automation market. From startups like WorkFusion, and strong contender UiPath, to larger giants like Microsoft and IBM, Aisera is under pressure to distinguish itself. However, as it is the world's first AI-driven EX and CX service platform, the company has seen an unprecedented 300% YOY growth.
Aisera counts on a 75 million strong user base, including big-name enterprise clients like Zoom, McAfee, and Autodesk. This demonstrable success in helping large companies accommodate growth without compromising on customer service will prove vital in winning significant market share. Its accelerated focus on strategic partnerships, which currently include the likes of Microsoft, Salesforce, and Slack, and further product development is likely to see Aisera continue gaining momentum.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2022
$90m
SERIES D
Apr 2021
$40m
SERIES C
Total funding: $218.5m
Company benefits
- Stock options
- Remote work friendly
- Medical, dental, and vision plans
- $1000 as a one-time home office upgrade
- Employee and Customer referral programs to participate in the success
Company HQ
Alviso, San Jose, CA
Leadership
Muddu Sudhakar
(CEO)Before co-founding Aisera, Muddu worked as CEO for Caspida, Cetas, Kazeon, Sanera and Rio Design. He holds a PhD in Computer Science from the University of California and owns more than 40 patents.
Christos Tryfonas
(Chief Architect)Before co-founding Aisera, Christos founded and was CTO of Caspida, a cyber-security company. He has also co-founded Cetas, a cloud analytics company, and Kazeon Systems.
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