Customer Account Specialist, Brightwheel

$80k

OTE

$48k

BASE

+ Equity. Salary includes uncapped variable compensation based on performance. Strong performers have opportunities to unlock base and OTE increases over time

Excel

Salesforce

Mid and Senior level

Remote from US

Online platform for early education management

Job no longer available

Online platform for early education management

501-1000 employees

B2BEducationCommunicationSaaS

Job no longer available

$80k

OTE

$48k

BASE

+ Equity. Salary includes uncapped variable compensation based on performance. Strong performers have opportunities to unlock base and OTE increases over time

Excel

Salesforce

Mid and Senior level

Remote from US

501-1000 employees

B2BEducationCommunicationSaaS

Company mission

To improve education for young children, given the vital importance of early education for later life.

Job

Company

Role

Who you are

You are a customer-focused person who thrives in a constantly evolving startup environment where our goals, roles and incredible opportunities evolve every day
You are excited to call into current brightwheel customers, retaining SaaS revenue and comfortable being responsible for these ambitious goals
You can’t wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick, help them solve problems, and get the most out of brightwheel
You are excited about joining a team that is competitive, collaborative and spending all day on phone calls with our customers
You are curious, a go-getter and passionate about improving the world through education and technology
Proven track record of hitting/exceeding challenging goals
Strong work ethic and determination to succeed
Highly coachable and enjoys team collaboration
Naturally curious and resourceful
Experience in sales, account management or customer success, responsible for retaining customers
Comfort with a high volume/velocity approach (e.g., 60-70 calls/day)
Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
Excellent communication, organizational, time-management, and prioritization skills
High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
Preferred: Salesforce, basic excel /sheets, startup environment, early education, fully Bilingual in Spanish

What the job involves

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
Understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of customer retention, product adoption and satisfaction
Leverage your brightwheel product knowledge to facilitate customer conversations and ensure the customer is getting the most out of their brightwheel experience
Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback
Call, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and ensure they are committed to staying on brightwheel

Our take

Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.

As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Brightwheel's platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.

Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. It was quick to adapt to school closures too by offering distance learning capabilities and health testing. And on top of this, it also caters to childcare in lower-income areas with a freemium model. Making its a go-to platform for early education.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-15% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (1.6)

Company

Funding (last 2 of 5 rounds)

Feb 2021

$55m

SERIES C

Oct 2018

$21m

SERIES B

Total funding: $88.8m

Company HQ

Financial District, San Francisco, CA

Leadership

Dave Vasen

(Founder & CEO)

Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.

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