Senior Product Designer, Jobber
Automations
CA$125.8-170.1k
United States: $118,500 USD - $160,300 USD. Plus stock options
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
Be an early applicant
CA$125.8-170.1k
United States: $118,500 USD - $160,300 USD. Plus stock options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Have 3-5 years professional experience as a designer in a team setting working with web or mobile SaaS products in a similar area of automation, AI or workflow management
- Have experience leading qualitative and quantitative research methods to substantiate and validate their design thinking
- Has strategic chops and is able to navigate ambiguity proactively and effectively
- Displays an understanding of the difference between a good and bad user experience and influences positive change to the latter
- Showcases mastery of the tools needed for their craft, and knows which tool to use and when (we use Figma, Figjam, ChatGPT, pencil and paper and a few others)
- Possesses expert visual and interaction experience that can be seen in your shared portfolio
- Has the curiosity to dig into customer pains and come out the other end with beautiful solutions and engaging experiences. You won’t always have success in what you make, so seeing the positive side of failure will drive you forward
- Has an understanding of the constraints and opportunities of designing for the web and mobile
- Has experience leveraging LLM, or other AI-based technologies in their work as well as in the product experiences they create
- Have an understanding of the constraints and opportunities of designing for the web and mobile platforms
- Is an expert in collaboration! Design is all about communication; next-level communication skills, including written, verbal, and visual are a must
What the job involves
- As an instrumental part of the larger Product Development team on Platforms & Partnerships and a member of the wider Design Team, you’ll work closely with Product Managers and Engineers to drive innovation and achieve goals for our business and our customers
- Product Design at Jobber is decentralized, meaning you’ll work as a design leader in tandem with a specific peer group of Engineers and Product Managers on the Automations team
- This group is central to the success of Jobber—focused on creating software that delivers value to hundreds of thousands of service pros around the world
- In this position, you will be a design leader on our Automations team, empowering small businesses to get more done, better manage their clients, and get paid faster – while considering how AI can play a role in your work
- You will influence and shape the overall design strategy and customer experience in the spirit of helping customers do more with less manual work
- Ultimately, your work will help create a new future for our customers by understanding their distinct challenges and crafting intelligent automation solutions
- As a Product Designer at Jobber, you will work to turn conceptual ideas into meaningful user experiences
- In this role you will be empowered to drive both UI & UX for automations, while collaborating with our Content Design and Design Systems members to achieve success
- You will uncover user and business problems and turn them into polished interfaces and amazing experiences through customer research and validation
- Lastly, you’ll report to a Design Director focused on developing your work, challenging your assumptions and supporting your success – all in the spirit of helping you grow further in your career
- Be part of a product group, striving to deliver creative solutions across our product ecosystem
- Contribute to, and often lead UX strategy within in close partnership with your Product Owner
- Strive to understand your users through qualitative and quantitative research methods and influence the people around you with your findings
- Shape and build scalable automation patterns through a design process that includes customer research studies, wireframes, flow journeys, interface designs and detailed specifications
- Set a design vision for your team and stakeholders through understanding the customer and executing on big ideas, to inform the product roadmap
- Leverage AI to create dynamic and personalized experiences for our customers
- Ensure your team and other teams are delivering a high-quality, thoughtful and thorough user experience with all of the work they release
- As a Senior Designer you will mentor, mold, and provide feedback to other designers across the organization at Jobber as they strive for similar outcomes within their product areas
Application process
- Talent team member interview (30-45m)
- Portfolio Review (60m)
- Functional interview: App Critique/Q&A (90m)
- Leadership interview (30m)
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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