Solutions Support Engineer, Wiz

US-East

$108-148.5k

+ Wiz’s equity plan

AWS

Kubernetes

GCP

HTML

JavaScript

Python

GraphQL

Java

Linux

Azure

JSON

REST API

Senior and Expert level

Remote from US

More information about location

Cloud security software for modern cloud protection

Job no longer available

Cloud security software for modern cloud protection

1001+ employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Job no longer available

$108-148.5k

+ Wiz’s equity plan

AWS

Kubernetes

GCP

HTML

JavaScript

Python

GraphQL

Java

Linux

Azure

JSON

REST API

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Company mission

To help organizations create secure cloud environments that accelerate their businesses.

Job

Company

Role

Who you are

Must be comfortable working 9-6 EST
5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
2+ years experience with Cloud technologies (Azure, AWS, GCP)
1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments

Desirable

Experience with DevOps technologies
Familiar with REST APIs or GraphQL
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of relational databases

What the job involves

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting
Responsible for technical customer support experience within the Wiz product
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automation
Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Our take

Wiz is a cloud security startup that rapidly made its mark in the cybersecurity world. Launched by a team of former microsoft executive, the company made headlines in summer 2022, when it achieved an impressive $180M in annual recurring revenue just two years after its first product went to market, earning itself some major clients, including Salesforce, Slack, BMW, and Asos along the way.

Most recently, Wiz has become the centrepiece of a massive acquisition deal: Google (via its parent Alphabet Inc.) announced a $32B agreement to acquire the company. The deal, which initially faced antitrust review by the US Department of Justice, has now cleared this regulatory hurdle and is expected to close in early 2026.

This acquisition underscoreWiz's exceptional rise in the cloud security space. And the company's rapid growth, client base, and industry-leading technology have made it one of the most influential cycbersecurity startups in recent years. As it transitions into the Google ecosystem, Wiz is ready to scale and shape the future of cloud security on a global scale.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.2)

Company

Funding (last 2 of 7 rounds)

May 2024

$1bn

SERIES E

Feb 2023

$300m

SERIES D

Total funding: $1.9bn

Company benefits

Health benefits: We've got your health covered, plain and simple.
Home Office Setup: Your comfort zone gets a work makeover, on us.
Flexible PTO Policy: Time off that works with your life, not against it.
Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's wehr it's at.
Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's where it's at.
Lunch provided: Lunch? Consider it sorted.
Free Wiz Swag always available: Wear your Wiz pride, anytime.

Company HQ

Chelsea, New York, NY

Leadership

Assaf Rappaport

(Co-Founder & CEO)

Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.

Ami Luttwak

(Co-Founder & CTO)

Previously the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.

Yinon Costica

(Co-Founder & VP of Product)

Previously spent 4 years at Microsoft, joining as a Principal Program Manager of Cloud Security before moving into the role of Partner Director of Product Management and Cloud Security.

Roy Reznik

(Co-Founder & VP of R&D)

Alongside Wiz, Roy is also the co-founder and Master Distiller at Kataro Distillery. Before this, they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.

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