Staff Systems Engineer, IT, GitLab
$126-213.6k
+ Equity Compensation & Employee Stock Purchase Plan
One DevOps platform
Posted today
One DevOps platform
1001+ employees
Posted today
$126-213.6k
+ Equity Compensation & Employee Stock Purchase Plan
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Breadth as a generalist systems engineer. You have owned a wide range of platforms end to end, and you pick up unfamiliar ones fast enough to own them outright
- Solid infrastructure-as-code experience (Terraform or similar), with change managed through version control, code review, and automated deployment rather than manual, one-off work
- A working command of SRE principles, including observability, monitoring and alerting, reliability targets, and blameless post-incident review, applied to the services you own
- Experience running workloads in a major public cloud; working knowledge across all three (AWS, GCP, and Azure) is a plus
- Experience designing or operating virtual desktop infrastructure (Azure Virtual Desktop, Amazon WorkSpaces, Citrix, or similar)
- A track record automating employee lifecycle processes across HRIS, identity, and endpoint management systems for a distributed or remote workforce
- Experience with workflow automation and iPaaS tooling (Okta Workflows, Serval, or similar) and with an ITSM platform; experience with a major ITSM platform is a plus
- Familiarity with AI-enabled service capabilities such as virtual agents, AI search, and agentic resolution, and an interest in using them to resolve requests without human intervention
- Strong scripting and development skills (Python, JavaScript, or similar), with fluency in REST APIs, webhooks, and event-driven integration patterns
- Experience defining and reporting on operational metrics, with the judgment to know which automation opportunities are worth the investment and which are not
- Excellent written communication skills suited to an all-remote, async-first company, and the ability to influence stakeholders well outside your reporting line
- Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification
What the job involves
- Staff Systems Engineer, IT is a senior, hands-on engineering role for a generalist who is comfortable owning a broad set of platforms
- You'll own the systems and integrations behind the employee lifecycle, onboarding, role changes, and offboarding, and you'll build them the way we build software: as infrastructure-as-code, with SRE practices behind them so they are versioned, observable, and reliable
- You'll be the technical owner of GitLab's ITSM platform and the AI capabilities layered on top of it, designing virtual agents, agentic workflows, and knowledge experiences that resolve requests before they ever become tickets
- You'll also own shared IT infrastructure across our cloud footprint
- Working with our AI-enabled ITSM, you'll replace repetitive manual work with durable automation, and you'll partner with End User Services, Security, People, and Finance to scale those solutions company-wide
- You'll be measured on automation coverage of lifecycle processes, AI deflection rates, and the reliability of the systems you build
- Design, build, and own end-to-end automation for the employee lifecycle - onboarding, transfers, role changes, and offboarding - so provisioning and deprovisioning happen accurately and with minimal human touch
- Serve as the technical owner of GitLab's ITSM platform, including service catalog design, workflow, request/incident/change processes, integrations, and platform upgrades
- Increase AI deflection rates for all stakeholders of the ITSM system by deploying and tuning virtual agents, AI search, and agentic resolution, and by measuring what actually resolves requests without human intervention
- Identify repetitive, manual workflows across IT and its partner teams and replace them with automation built in our ITSM and Serval
- Build and maintain integrations between the ITSM platform and GitLab's core systems, including Okta, Google Workspace, Slack, Zoom, JAMF, Fleet, Workday, and GitLab itself
- Manage IT-owned infrastructure as code across our cloud environments, so every change ships through version control, code review, and an automated, auditable path to production
- Apply SRE principles to the services IT owns: meaningful monitoring and alerting, clear reliability targets, capacity and cost awareness, and blameless post-incident review
- Develop the knowledge management and self-service experiences that feed AI deflection: well-structured articles, catalog items, and conversational flows that stay accurate as systems change
- Instrument automation and AI performance with clear metrics and dashboards, deflection rate, time to resolution, automation coverage, and failure rates, and iterate publicly on the results
- Set engineering standards for the IT automation stack, including version control, testing, code review, environment management, and change control, and mentor support engineers across the IT organization
- Partner with Security and Compliance to ensure lifecycle automation and AI workflows meet access, audit, and control requirements, including SOX and SOC 2
- Document architecture, runbooks, and design decisions in the handbook so the systems you build are transparent, maintainable, and operable by the whole team
- About the Team:
- IT Engineering builds the systems and automation that make an all-remote company run
- We own the platforms behind identity, endpoints, the employee lifecycle, and IT service management, and we treat them like products: versioned, tested, measured, and iterated in the open
- We operate the way GitLab builds software - all-remote, async-first, transparent by default, and biased toward automating anything we would otherwise have to do twice
- We invest heavily in AI so Team Members get answers instantly and our engineers can spend their energy on higher-leverage work
- IT Engineering partners closely with End User Services, Security, Workplace, People, and Finance to make GitLab a place where the tools just work
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.7m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(Co-Founder & Executive Chair)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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