Integrations Engineer, Observe.AI
Voice AI
$79-108k
+ Equity
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$79-108k
+ Equity
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Bachelors degree in Computer Science, Engineering, or a related technical field
- 3+ years of experience in integration engineering, solution architecture, or a related field
- Hands-on experience with Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficient in API integrations and data flow management
- Strong experience in telephony integrations, including knowledge of protocols like SIP, PSTN, and other telephony technologies
- Hands-on experience with various file formats such as JSON, CSV, XML, TXT, and HTML
- Proficiency in scripting using languages like Python
- Experience working with cloud platforms like AWS, Google Cloud, or Azure
- Competence in database technologies like MongoDB and SQL
- Proven expertise in using REST APIs and integrating with third-party solutions
- Familiarity with Linux and macOS command-line environments
What the job involves
- Play a pivotal role in leading integration solutioning during pre-sales engagements and building integrations during post-sales activities. You will also automate manual processes, build impactful tools, and provide ongoing support to both customers and internal teams
- Work closely with the Sales and pre-sales engineers to design integration strategies for clients during the pre-sales process
- Lead technical discussions with clients to define integration requirements and ensure the proposed solutions meet their needs from a data flow and system integration standpoint
- Lead the design and implementation of integrations between VoiceAI and client back-end applications (e.g., CRM, ERPs, telephony systems)
- Implement and maintain integration solutions using platforms such as n8n and similar Integration Platform-as-a-Service (iPaaS) providers
- Integrate telephony systems and protocols such as SIP, PSTN, and others into VoiceAI solutions, ensuring smooth call routing and interaction between systems
- Automate manual integration processes to improve efficiency, reduce error rates, and ensure faster implementation cycles
- Create and maintain detailed documentation for integration processes, troubleshooting procedures, and best practices for client teams and internal stakeholders
- Troubleshoot integration issues (Level 2 support) and provide ongoing support to both clients and internal teams during implementation and post-deployment
- Provide Level 2 support for integration issues, working directly with clients to resolve any challenges they face in real-time
- Build impactful tools that improve integration processes, reduce manual intervention, and streamline client interactions with VoiceAI
- Automate repetitive integration tasks and improve processes to ensure quicker go-live times and more efficient solution deployment
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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