Implementation Analyst, ServiceTitan
FieldRoutes
$38-55k
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$38-55k
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Bachelor’s degree required or equivalent combination of work experience and education
- At least 1+ years of customer service experience. Onboarding or implementation experience a plus
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to multi-task, prioritize, and manage time effectively
- Self-driven, results-oriented with a positive outlook and a focus on quality
- Ability to work in a fast-paced environment
- Quick learner and willing to be flexible
- Experience with FieldRoutes is a plus
What the job involves
- Conduct in-depth software training for small to mid-range businesses via webinar to update live customers on product features and enhancements
- Consult live customers on best practices for their business and create processes to put those best practices to use
- Conduct warm handoff calls with newly signed customers and welcome them to the implementation process
- Be subject matter experts for FieldRoutes modules (Sentricon, Trend Reporting, SalesRoutes) and act as a resource for live clients on those modules
- Regularly survey recently live customers to get feedback for the implementation team
- Maintain weekly check-ins with customers in the implementation process
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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