Enterprise Account Executive, Loop Returns
$120.7k
More information about location
Exchange and returns platform for Shopify brands
Job no longer available
Exchange and returns platform for Shopify brands
201-500 employees
Job no longer available
$120.7k
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- You have 3-5 years of Enterprise SaaS Sales experience, and 5-8 years of overall SaaS experience, demonstrating a track record of growth and consistent success in sales
- You can share examples of cross functional collaboration with internal teams (Sales Engineers, Marketing, SDRs, etc)
- You can share examples of how you have consistently met or exceeded revenue goals year over year
- You can share examples of how you have used AI to influence your sales process and pipeline generation process
- If you have experience working with Shopify, ecommerce, and/or the post-purchase ecosystem, that is a huge plus for us!
- You have experience with sales tools like Salesforce, Gong, Clay, Claude, etc
- You are able to explain your sales process and forecasting process
- You have experience maintaining the hygiene of your CRM and data
- You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth
- Experience selling logistics, cross-border or commerce solutions is a major plus!
What the job involves
- Join us at a pivotal moment as we continue expanding into the UK
- As an Enterprise Account Executive on the ground in the UK, this is your chance to join Loop’s fastest growing market to build something extraordinary
- In this role, you will play an instrumental role in accelerating Loop’s footprint in the region, have the autonomy and opportunity to build partnerships with the UK’s most ambitious brands
- You'll be a key architect of our UK and EU success, establishing foundational stones and paving the way for future expansion and market leadership
- At Loop, we believe that flexibility and choice are what allow you to do your best work
- You have quarterly and annual revenue quotas and are expected to generate a meaningful portion of your own pipeline. You bring a true hunter mindset, proactively identifying and engaging merchants, and use a consultative approach to break down their business models and deliver clear, differentiated value
- Maintain accurate and up-to-date records in the CRM to ensure data integrity and streamlined sales processes
- Act as THE voice of our market, sharing insights with our marketing, merchant success, and product teams so we can be exceptional at responding to market needs
- You can expect to sell to a variety of stakeholders. Our merchants typically involve their customer experience, technical, product, and account teams in conversations. To be successful, you’ll need the ability to partner with internal domain leaders to effectively scope and clarify where support is needed throughout the sales process.
- Build strong relationships with Sales Development Representatives, providing guidance, coaching, and mentorship to improve performance
- Take ownership of the sales pipeline by nurturing and re-engaging old leads, prospecting on platforms like LinkedIn, and driving opportunities through the funnel
- Be supported by a world-class team of Partner Managers who will collaborate with you on sourcing and winning deals
- Foster meaningful partnerships with external stakeholders to enhance collaboration and drive business outcomes
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focused approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, with substantial funding, Loop Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Founder & Board Director)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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