Regional Success Director, Sprinklr
More information about location
Unified-CXM platform
Open for applications
Unified-CXM platform
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- You have led high-performing, customer-facing teams in multiple regions, managing enterprise and global customers
- Demonstrate excellent listening skills, empathy and care of your team and customers
- You have ample experience directing and coaching teams toward strategic outcomes
- You have a track record of accurate forecasting in a SaaS organization. You lean into the administrative parts of your role
- You know how to balance strategic and tactical expectations of the leadership role
- Display a Growth Mindset. You possess a curious approach to life, and to your work
- You embrace continuous learning as a daily practice; you stay current on social media marketing, Customer service and unified customer experience thought leadership and best practices
- Experienced serving as a collaborator, working well cross functionally - internally, externally and with your team
- Skilled in growing global strategic accounts, as well as small and medium companies, and understanding how and when to leverage different internal stakeholders and resources
- You thrive in ambiguity in a fast-paced environment and support your team in doing the same
- Proven ability to drive value delivery/realization and change management programs
- Experience building relationships with executive levels across a customer base. You understand what an executive needs to be successful at a global, multinational business
- Understand the importance of, and maintain the knowledge to, successfully align technology platforms to a customer’s core business goals
- Understand the complexity of scaling a success team while optimizing costs and customer impact
- 10+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization
- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
- Experience using customer success software, CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)
- Bachelor’s and/ or Master’s degree from a top college or university
- Possess strong recommendations for current and former peers
What the job involves
- The Regional Success Director manages a team of high-performing Success Managers for the Large Enterprise and Strategic Segments of customers, providing relationship leadership, council, and career coaching to drive superior retention and growth
- You ensure A+ talent in every seat. You proactively recruit, enable, and retain a high performing team in alignment with the Sprinklr Way
- You inspire, coach and engage your leaders and CSM teams to achieve above and beyond their goals. You create intimacy amongst team members and partners to develop an environment of trust where people can grow and thrive
- You ensure customers are achieving success and receiving value from Sprinklr
- You expertly drive internal collaboration and open communication between Customer Success, Services, Product, Support and Sales to drive results
- You roll your sleeves up and get highly involved in the Sprinklr software and coaching your leaders and team members through ideal outcomes using the solution
- You own and execute the operating rhythm for your team. You share the big picture vision, so each of your leaders can drive their own goals and initiatives, in alignment with your goals, and their customer segments
- You make sure your leaders and teams have the right tools, information and resources to effectively empower their customers success
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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