Senior Analyst, Wayfair
Global Revenue Operations
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Wayfair Professional’s Business to Business Sales (“B2B”) and Business to Consumer (“B2C”) team is seeking a collaborative, analytical-oriented Senior Analyst to help drive the Inbound sales channel agenda
- Demonstrable experience in Revenue Management, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams
- Ability to build relationships with diverse cross functional stakeholders, creating consistent project messaging that takes user requirements into account but does not detract from the overall project aims
- Display understanding of how to break down complex, ambiguous problems into logical objectives, translating sales needs into actionable steps for partner teams to execute
- A collaborative approach to effectively working cross functionally; driving operational improvements and projects
- The aptitude to derive insights and strategies from data, including scoping analysis, manipulating data sets, and presenting findings while incorporating qualitative and quantitative business context
- Knowledge in multiple systems & user navigation in applications (including Excel & Google/ Office). In addition, knowledge of Data Visualization tools is an advantageous
What the job involves
- The role will be a part of the Global Revenue Operations team that will help craft and execute strategy across global agent teams, in a highly cross functional role, partnering with Sales, Analytics, Marketing and on and off-shore partners
- Partnering with Sales Leaders and internal stakeholders, the Senior Analyst will optimize the sales process to consistently exceed sales targets, and improve customer experience
- This includes proactively partnering with Sales and Analytics teams to monitor performance, create action plans to improve performance, and execute medium/long-term program and channel-level project initiatives that improve customer and seller/agent experience and optimize workflows
- Focusing on improving Top of Funnel sales performance, this role will also ensure that we are effectively bringing customers into the Wayfair Professional Programme, setting them up for long term success
- Deeply understand both qualitative and quantitative trends in the business through active “voice of seller” engagement, strong knowledge of short/long-term KPI trends
- Provide operational support to improve performance:
- Scope data requests for analytics teams to execute, and interpret results to understand business trends (validating qualitative feedback)
- Create short-term action plans to address underperformance and/or accelerate positive trends, with clear asks, milestones and deliverables
- Align and alert partner teams to execute
- Communicate progress and resolutions to partner teams and sales team members
- Scope and execute medium/long-term projects and initiatives
- Assist in scoping project initiatives, ensuring project management operational excellence through clear deliverables, resource needs, timelines, and cross-functional involvement
- Drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates whilst incorporating feedback
- Accelerate channel / program performance, in conjunction with overall B2B OKRs
- Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources)
Application process
- Application closing date: 3rd December 2024
- Please note that interviews will be taking place prior to Christmas
Salary benchmarks
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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