Payment Solutions Manager, CMC Markets
Online trading platform
Be an early applicant
Online trading platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To use the latest tech and tools to give our customers the very best trading experience.
Role
Who you are
- Minimum 5 years’ experience with a bank, payments or fintech company with substantial knowledge of Payments and Banking
- Proven leadership in building and launching payment products in multi-jurisdiction environments
- Experience in vendor management onboarding and negotiation
- Excellent stakeholder management, negotiation and communication skills
- Results driven with an analytical and data-driven approach to all matters
- Adaptable and calm in the face of complexity with a can-do attitude
- Understanding of the CASS or equivalent rules and regulations (desirable)
- Proficient in Microsoft office. Has used project tools such as Jira, Confluence, Miro, BI, ThoughtSpot or similar
- Managing customer service standards and performance
- Developing people and teams
- Leadership
- Decision making
- Business acumen
- Resilience and drive
- Communication and stakeholder management
What the job involves
- We are looking for a Payment Solutions Manager who will integrate each Payment service with the Payment Operations and Development Teams and the business areas impacted by the Service
- The Payments Solutions Manager will suit someone who has been responsible for the onboarding of new Payment vendors - from vendor selection to integrating with the business and must have a broad knowledge of different payment methods
- You know what constitutes a good service, understand risks and controls, are self-motivated and have a natural desire to want to improve existing processes
- The person must be comfortable to challenge the status quo, offer solutions to problems and generate new ideas
- The role will require interaction across multiple Teams and across all CMC Pillars such as: Payment Operations, Client & Broker Services, Business Operations, Client Money Team, Financial Crime, Payments Development and Support Teams
- Assist in locating and selecting new vendors for the business through to the implementation of the services
- Identify market trends and opportunities for strategic differentiation in cross-border payment flows
- Oversee end-to-end product lifecycle including ideation, compliance, implementation, go-to-market, and performance optimisation
- Lead contract negotiations, commercial agreements, and onboarding of payment partners and technology providers
- Work with the CMC Global Payment Operations and Payment Development teams to understand the services each vendor offers and how changes will impact the existing process
- Manage relationships with Payment vendors. Co-ordinate the resolution of support or technical problems; understand new features and functionalities that could benefit the business, conduct ongoing cost negotiations
- Create or update all service documentation and communicate changes across affected teams. Documentation to include procedural documentation and process flows and decision trees
- Execute data analysis on the vendor to ensure service is operating effectively for the business
- Create a global overview of vendor charges. Execute data analysis on the charges ensuring every charge is understood and can be validated
- Monitor payment requests to understand if a process is deficient, information is lacking, or additional training is required and deliver training when required
- Hold regular meetings with client facing teams to understand issues track and report against the issues
- Keep abreast of regulatory change and determine if there is an impact to CMC
- The Payment Solutions Manager will build and maintain an in-depth understanding of AML, CASS, KYC, GDPR, banking sanctions and all CMC’s regional regulations, and all other applicable laws and regulations to ensure that handling of customer accounts and client funds always complies within these rules and regulations
- Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
- When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets
- Take all reasonable steps to ensure appropriate confidentiality
- Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role
Salary benchmarks
Our take
CMC Markets is a global provider of online retail financial services. The company enables users to trade financial instruments through its award-winning next-generation trading platform, allowing them to access various tools such as technical analysis, price projection, and forums.
CMC Markets stands out through its business model - the company aims to focus on client service in order to attract new clients and maintain a high retention rate. The market confirms the success of its strategy, with a large percentage of its revenue generated by clients who have been with the company for more than 2 years. The company is also highly rated for its client satisfaction, and sets out to educate its audience on CFD, forex and share trading, frequently hosting webinars, events, and online courses.
CMC Markets' focus appears to be on continuing to invest in new technologies and customer service, in order to support its expanding client base. For example the launch of the “Plus Plan” account for its stock trading platform, CMC Invest, means investors can now open ISAs through CMC, adding more flexibility for users to make choices for their own investment journey.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Company benefits
- Pension: 9% = 5% company contribution and 4% self-contribution -CMC Markets will match up to 7%
- Life Assurance: 4 x salary
- Health Insurance provided through Vitality
- Income Protection
- Holiday: 25 days - per calendar year + additional day off for your birthday
- Breakfast provided for office days
- Discretionary Bonus
Company HQ
City of London, London, UK
Leadership
Lord Peter Cruddas
(CEO)Previously worked in the foreign currency trading department of various banks, including the Bank of Iran and Marine Midland.
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