Service Delivery Manager, London Stock Exchange
Stock exchange in the City of London
Be an early applicant
Stock exchange in the City of London
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make things happen, out there in the real world, where it matters.
Role
Who you are
- This role requires deep technical awareness, critical thinking, and the ability to lead multi-functional teams to deliver measurable business value
- This role demands an individual who demonstrates independent thinking and tight-knit collaboration skills
- Exposure of Network & Firewall E2E changes related projects
- Physical security Experience, this includes Physical Security Physical Access Card System
- E.g. Ccure, Rightcrowd Apps, Mass emergency application e.g. Everbridge, Desk and Meeting room booking application e.g. Eptura, Travel application e.g. Concur travel
- Experience in Merger, Acquisition and Separation programs
- Project Portfolio Management (PPM) Experience and additional support on Enterprising tooling
- Solid understanding of Agile, DevOps, and CI/CD practices
- Demonstrable experience leading technology products or platforms across their lifecycle
- Experience with SaaS, Cloud (AWS/Azure/GCP), and automation technologies
- Solid grounding in service management frameworks (ITIL, SRE, or equivalent)
- Experience of AI project lifecycle, from a technical and project management perspective
- Experience working with multi-functional teams
- Proficient in business process mapping, analysis, and transformation
- Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite
- Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans
- Curious about new technologies and tools, creative thinking and initiative taking for self-learning
- Professional presentation skills with impact, competent in presenting ideas clearly, convincingly to influence senior stakeholders and having personal presence, with the ability to earn trust and respect
- Strong Process Leadership skills - able to understand and coordinate complex organizational processes and combine input from multiple partners
What the job involves
- The Service Delivery Manager (SDM) is accountable for the end-to-end delivery (Including Project Management), performance, and continuous improvement of technology services and products within Corporate Services Engineering (CSE)
- They are our engineering ambassadors acting as a point of accountability for assigned technology domains, the SDM ensures that business outcomes are met through robust lifecycle management from strategy, Business objective and design to transition, operation, and continual improvement
- The role will include the ongoing management of business requirements, alignment and opportunities between transformation and change initiatives, maintaining the updates to the Global Process model, as well as an ongoing stakeholder relationship management ensuring that the Business are recognizing value from Engineering teams
- It offers the opportunity to contribute to a reputable and expanding organisation, working alongside talented professionals on industry-leading systems utilised by major global enterprises
- The SDM operates within a product-led, agile, and DevOps environment, collaborating with engineering, architecture, and operations teams to deliver resilient, scalable, and secure technology solutions
- They use their business process mapping and analysis skills to champion automation, observability, and iterative improvement, ensuring services evolve in alignment with enterprise strategy and user experience goals
- This role will primarily provide support within Corporate Services Engineering (CSE), encompassing Property & Facilities, Physical Security, Colleague Services, Procurement Software Access Management, Company Secretariat, Payroll, Technology, and Learning & Development
- Leading the end-to-end service lifecycle, including strategy, design, transition, operation, and continuous improvement
- Partner with Business stakeholders, Product Owners, Engineering Leads, and Architecture to shape technology roadmaps that deliver on business objectives
- Apply Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes
- Ensure alignment with enterprise architecture, security, and compliance standards
- Drive observability, monitoring, and performance management, using data-driven insights for continuous improvement
- Lead service reviews and establish key performance indicators (critical metrics) and service level objectives (SLOs)
- Lead risk, capacity, and change proactively to maintain service reliability and performance
- Champion a culture of accountability, focusing on business outcomes, customer experience, and operational excellence
- Collaborate with vendors and internal partners to optimize total cost of ownership and technology lifecycle planning
- Leading and influence multi-functional teams, promoting knowledge sharing and a continuous learning mentality
Salary benchmarks
Our take
The London Stock Exchange is one of the world’s oldest stock exchanges, with a history dating back over 300 years. It operates as a part of LSEG (London Stock Exchange Group), one of the world’s leading providers of financial markets infrastructure, as a marketplace to enable stock brokers and traders to buy and sell stocks, bonds, and other securities.
The London Stock Exchange has lived through a stream of innovations; from telegraph and telephone, to the Market Price Display System, automatic trade matching, and the digitisation of issuer services. In 2019 it acquired Refinitiv, a financial information company, and in doing so became a global financial news and data business.
Most recently, the London Stock Exchange has made moves to support the evolution of private markets, and further build its presence in this space. It partnered with Floww, a platform that connects investors with private companies, with aims to launch a private primary capital raising facility, as well as explore new technologies and secondary market options for the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
David Schwimmer
(CEO)Prior to joining LSEG in 2018, David was a Managing Director at Goldman Sachs for over 20 years.
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