IT Operations Specialist, MANUAL
£35-45k
More information about location
3 days a week in office ( London Bridge, London)
Healthcare at scale
Posted today
Healthcare at scale
201-500 employees
Posted today
£35-45k
More information about location
3 days a week in office ( London Bridge, London)
201-500 employees
Company mission
To extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity, hair loss and menopause.
Role
Who you are
- This is an ideal role for someone who wants to challenge themselves in a fast-paced, growing business and manage our Google Workspace environment, Intune MDM, networking, endpoint security, and RMM tools in order to keep our systems secure, scalable, and user-friendly as we expand. If you like problem-solving and implementing transformative solutions, this role is for you
- A background spanning 1st line, 2nd line, and infrastructure support
- Proven in-house IT Operations experience with ownership of systems and projects
- Hands-on experience managing Google Workspace
- Strong knowledge of Microsoft Intune MDM and endpoint management
- Solid understanding of networking (LAN/WAN, VLANs, VPNs, Wi-Fi, firewalls)
- Familiarity with RMM platforms (Atera, NinjaOne, etc.) and endpoint security tools
- Experience supporting IT across multiple offices and locations
- Experience with API endpoints for integrations and automation
- Excellent problem-solving skills, able to troubleshoot issues independently
- Ability to balance support work with project delivery
- Strong communication skills, able to explain technical issues clearly to non-technical colleagues
- A proactive, self-starter mindset with a desire to improve systems and processes
- Flexibility to travel occasionally to our Oxford site
- A collaborative approach, working closely with the IT Manager and wider teams
What the job involves
- We are looking to hire our first IT Operations Specialist to own and deliver both day-to-day IT support and infrastructure projects across our cloud-first, multi-site environment. You will have end-to-end ownership of IT operations, with responsibility for supporting staff, managing core platforms, and driving technical improvements and will report to our IT Manager
- Act as the primary IT contact for staff across London, Oxford, and our international offices, handling day-to-day support and infrastructure tasks
- Manage and optimise Google Workspace (users, groups, policies, security settings, and integrations)
- Administer and maintain Microsoft Intune MDM, ensuring devices are enrolled, compliant, and secured
- Support and troubleshoot networking across multiple sites (Wi-Fi, switches, firewalls, VPNs, connectivity)
- Improve our endpoint security / antivirus solutions and RMM platforms (monitoring, patching, automation)
- Work with API endpoints to integrate systems, streamline workflows, and enable automation
- Deliver and support new infrastructure and cloud projects (system rollouts, SaaS integrations, migrations, security initiatives)
Salary benchmarks
Our take
MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.
It works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat common issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.
The company has raised an impressive amount of capital, most recently in 2024. And this funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$39.5m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $74.7m
Company benefits
- Generous stock option plan
- Private medical insurance plan
- Gym and wellness benefit with Wellhub
- Hybrid role based in London with lunch provided on Wednesdays
- 25 days of annual leave plus generous parental leave policies
- Electric car scheme
- Cycle to work scheme
Company HQ
Southwark, London, UK
Articles
Leadership
George Pallis
(Co-Founder & CEO)Previous the Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.
Diversity, Equity & Inclusion at MANUAL
- Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
- Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
- Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
- Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
- Culture - we are feedback-driven culture, we are humble and love to learn from each other!
- We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.
Share this job
View 28 more jobs at MANUAL