Technical Project Manager, FLYR

• We're looking for a talented project manager for a customer-facing role
• You are a detailed-oriented, tech-savvy project leader comfortable working as the primary point of contact directly with FLYR's airline customers
• You know how to organize the work of internal project teams and coordinate efforts with external stakeholders
• If you enjoy learning new, challenging domains while working with world-class colleagues, FLYR has what you seek
• Qualified academic background, preferably in project management, business, or related field
• 5+ years of project management experience spanning cross-functional teams and involving client expectation management and customer relationship formation
• Significant experience planning and administering technical and analytical projects
• Strong technical skills with expertise in work management software, preferably in Jira
• Experience in business process definition to map out repeatable processes
• Experience in resource planning and staffing plans
• Ability to work 3-days per week in our beautiful Santa Monica, CA office

Desirable

• You'll work with Americas or APAC SaaS customers from pre-sales to product acceptance. Moreover, you'll be the owner of the engagement strategy, project plan, and overall customer success
• You'll follow FLYR's established project management approach that moves a customer from pre-sales to product acceptance on the customer journey, overseeing the project execution in collaboration with internal teams using Jira as a primary tool
• You will be responsible for all aspects of project governance, including scheduling meetings, reporting, managing risks and issues, overseeing quality assurance, and adhering to FLYR's project management approach
• You'll be the primary point of contact for the customer and its project manager/team: the one-stop shop for all things FLYR for that customer
• You'll facilitate collaboration between FLYR and the customer by scheduling, coordinating, and leading onsite and virtual meetings and events
• You'll report to internal and external stakeholders to ensure stakeholders are appropriately informed on project status. You should be a gifted communicator in both written and verbal mediums
• You'll partner with FLYR's Delivery, Engineering, and Product teams to ensure customer requirements are met with our platform's wide variety of solutions
• You'll continuously work to identify dependencies and project risks. Your project plan will transparently communicate them to internal stakeholders and you'll escalate problems if needed
• You'll develop a cross-functional resource plan in accordance with project demands and the project plan
• You'll be responsible for the proper project change management process. You'll ensure that internal and external stakeholders are fully aware of changes in the project plan
• We expect you'll bring your knowledge and experience to improve our project management approach