Customer Care Specialist, TheFork

Portuguese Market

Salary not provided

Plus bonus and equity

Junior and Mid level

Barcelona

2 days home office per week

3 days a week in office

Online restaurant reservation platform

Be an early applicant

Online restaurant reservation platform

501-1000 employees

B2CHospitalityB2BFoodMobile

Be an early applicant

Salary not provided

Plus bonus and equity

Junior and Mid level

Barcelona

2 days home office per week

3 days a week in office

501-1000 employees

B2CHospitalityB2BFoodMobile

Company mission

To connect the world's favourite restaurants and the broadest community of loyal diners.

Job

Company

Role

Who you are

Based in Barcelona
Native level of Portuguese and fluent in Spanish. Speaking more languages are always welcome!
An open minded person with a high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory
Knowledge in CRM tools
Experienced in a customer support environment

What the job involves

Answer incoming requests via phone, email and chat
Assist our customers on questions about our electronic reservation book, our website or app
Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Our take

TheFork's platform plays a significant role in the digitisation of the hospitality industry by offering users a seamless way to select restaurants based on their preferences, read user reviews, check real-time availability, and make instant online reservations.

In addition to serving customers, TheFork also partners with restaurants by providing them with TheFork Manager, a software solution designed to optimise reservation management and streamline operations, This software helps restaurants improve their service and boost revenues by making their operations more efficient and responsive to customer demands.

A TripAdvisor company, TheFork has made significant contributions ot the global dining industry, partnering with 60,000 restaurants, achieving 30M app downloads, and attracting over 400M users. Celebrating its 15th anniversary in 2022, the company has cemented itself as a top player in the space, with future projects including a product for small and family-run restaurants, to support them as the industry becomes more competitive and complex.

Steph

Company Specialist at Welcome to the Jungle

Insights

10% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.3)

Company

Company benefits

A permanent contract (that can be useful in life)
Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
Lunch vouchers available 3 working days per week
Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app to help you build resilience wherever you are in your mental health journey
Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
Health insurance
Life & Disability Insurance at no cost to the employee
Attractive pension plans
Amazing offices with dining, a coffee point on each floor, and leisure area
Team building events

Company HQ

Saint-Merri, Paris, France

Leadership

Almir Ambeskovic

(CEO, not founder)

Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.

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