Customer Onboarding Manager, Bynder
€45-51k
Offers Commission
2 days a week in office
Digital asset management platform
Be an early applicant
Digital asset management platform
501-1000 employees
Be an early applicant
€45-51k
Offers Commission
2 days a week in office
501-1000 employees
Company mission
Bynder's mission is to inspire brands to thrive through exceptional content experiences.
Role
Who you are
- Expertise: Relevant experience in project management, SaaS technical implementation, implementation consultancy, or digital asset management—ideally within digital industries. You bring a proven track record managing standard SaaS implementations, with experience handling a concurrent portfolio of 10–15 mid-market projects at the same time. You possess a strong affinity for technology, including a massive plus for experience with APIs, integrations, or video editing software, and are comfortable getting used to—and experimenting with—AI platforms to drive personal and operational efficiency
- Language & Travel: Fluency in English and proficiency in German or French is a major advantage; willingness to travel as needed, including working from our Amsterdam office at least two times a week, is required
- Complexity: Advanced critical thinking and analytical skills, with the ability to distinguish accurately between minor setup issues and major blockers. You love a challenge, learn complex systems quickly, and proactively seek out solutions autonomously to guide mid-market customers through digital asset transformations
- Ownership: An action-oriented, proactive mindset where juggling multiple concurrent customer projects is second nature to you. You enjoy working smart, taking the initiative to act quickly on minimal information, and proactively pushing yourself and others toward successful milestones using all tools at your disposal. You possess strong organizational skills, setting explicit goals, tracking progress flawlessly, and mobilizing internal resources (like technical setup and data migration teams) efficiently
- Collaboration: Excellent oral and written communication skills, with the ability to present comfortably to diverse groups and excel at translating complex technical logic into clear, simple business terms. You act in the customer's best interest, manage expectations confidently, and smoothly navigate difficult conversations with executive-level stakeholders. You genuinely enjoy working with all types of people, actively give and receive constructive feedback, and excel at diffusing tense, high-escalation situations
What the job involves
- Day 90: You’ve fully mastered the Bynder platform, our proprietary onboarding methodology, and delivered your first high-satisfaction core system configuration
- Day 180: You are a performance multiplier, smoothly juggling a concurrent portfolio of 10–15 mid-market projects, accelerating project delivery timelines, and directly boosting regional Net Retention targets
- Year 1: You have fundamentally leveled up our portfolio configuration frameworks, successfully embedded AI-driven tracking efficiencies into your weekly workflow, and become a culture carrier who routinely secures high-quality customer advocacy milestones and G2 reviews
- Project & Implementation Management: Fully lead the onboarding project lifecycle for assigned accounts, ensuring a seamless, timely, and complete configuration of the Bynder suite
- Consulting & Taxonomy Strategy: Advise customers on asset bank taxonomy, metadata structures, governance, and custom workflows tailored to their unique business use cases
- AI-Driven Productivity: Actively leverage modern AI tools to accelerate daily workflows, automate routine reporting, and analyze customer meeting insights (such as sentiment analysis and transcript summaries) to continuously optimize project delivery
- Business & Revenue Contribution: Drive positive time-to-value to directly impact regional Net Retention targets. Proactively identify expansion opportunities during onboarding and pass them to Sales to help meet team ARR growth goals
- Advocacy & Sourcing: Serve as the customer’s voice to the Product Team regarding enhancement requests. Celebrate successful deployments by driving customer advocacy and sourcing high-quality G2 customer reviews
- Data & Portfolio Tracking: Maintain meticulous project hygiene by accurately tracking time allocation, budget burn rates, and project risks across your portfolio within internal systems like Kantata (Mavenlink), Jira, Catalyst, and Salesforce
Our take
With an increased demand for content that is agreeable, personalised, and brand consistent, the digital asset management industry is growing fast, and Bynder is keen to cement its place as a key player.
As a scalable SaaS solution which is recognised for its innate user experience, Bynder is aimed at brand-forward companies seeking a user-friendly digital asset management (DAM) solution that they can utilise quickly. These companies increasingly deem DAM necessary for a customised customer experience and to free up time for wider strategic business initiatives, presenting a great growth opportunity for Bynder.
The company has built on its foundation of an innate user interface, as well as strong portal and swift deployment capacity, by expanding its partner ecosystem and integration capabilities. Serving over a million users across thousands of organisations, including the likes of Spotify, Puma, and Icelandair, the appeal of Bynder's solution is clear. In 2022, it was announced that the company would be purchased by private equity firm THL, a move which will enable it to accelerate growth and "help even more brands deliver exceptional content experiences."
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Aug 2016
$22.2m
SERIES A
Total funding: $22.2m
Company benefits
- Hybrid, remote & flexible options
- Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
- Comprehensive health plans
- Unlimited holidays
- Generous parental and family leave
- Travel allowance
- Pension/401(k)
- Leadership academy
- StrengthsFinder assessment
- Access to LinkedIn Learning
- Mentorship program, as well as summer & winter school workshops
- Feedback culture, role scorecards and OKRs
Company HQ
Overtoombuurt, Amsterdam, Netherlands
Leadership
Bob Hickey
(CEO)Joined Bynder as CEO in 2025.
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