IT Support Analyst, Filevine

• 2-3 years of experience in a fast-paced, corporate IT environment
• Advanced knowledge of the macOS ecosystem and Windows
• Advanced proficiency in MDM solutions (bonus points for certifications)
• Advanced proficiency working with core IT systems and other IT management tools
• Experienced working with ticketing or helpdesk systems
• Experienced with troubleshooting AV and conferencing equipment
• Ability to think critically, communicate well, and take initiatives
• Clear understanding of networking infrastructures, terminology, and hardware
• Clear understanding of standard corporate security practices (bonus points for security certifications)

Desirable

• The IT team is looking for an IT professional to join our team in the Chicago office as an IT Support Analyst. You will report to our IT Director and help support the Chicago office and our remote workforce while working closely with the broader IT team on all global initiatives
• Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
• Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
• Provisioning system access
• Setting up and configuring user workstations
• Managing hardware inventory and asset shipping logistics
• Assisting with first-day IT onboarding sessions
• Handling access termination
• Coordinating all related IT communications throughout these processes
• Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
• Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
• Provide AV support for company-wide meetings/events and after-hours emergency on call support