Customer Success Manager, Sociabble
EMEA & US
3 days a week in office (Le Marais, Paris)
Employee communications and advocacy solutions
Be an early applicant
Employee communications and advocacy solutions
101-200 employees
Be an early applicant
3 days a week in office (Le Marais, Paris)
101-200 employees
Company mission
To help large organizations around the world better inform, engage, and turn their employees into brand ambassadors.
Role
Who you are
- This role can be a strong fit if you enjoy owning both the relationship and the revenue: building executive trust that lasts through difficult project phases, and running the full commercial cycle yourself. We are looking for someone who treats a client portfolio as a business to grow, with the discipline of account care and the reflexes of a closer
- You have at least 5 years of experience managing enterprise client portfolios in B2B SaaS, as a Customer Success Manager, Strategic Account Manager, or an Account Executive with genuine account management ownership
- You have personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing. You have deals where you ran the negotiation and the close yourself
- You have managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account
- You qualify and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent), and you can show how it changed a real deal
- You have built and sustained direct relationships with Directors and C-levels over 12 months or more, beyond operational contacts, including through difficult project phases
- You turn project data into business narratives: you select the indicators that matter to your client's stakes (ROI, adoption, impact) instead of reporting raw activity
- You have worked with US & EMEA based enterprise clients and international stakeholders
- You speak and write English at a C2 level. Concise, structured, impactful communication is verified at every step, and the entire hiring process runs in English
- Sustained relationship building. You create trust quickly and maintain it over months: proactive cadence, re-engaging silent sponsors, staying present at Director and C-level rather than retreating to operational contacts
- Proactivity. You anticipate needs, risks and opportunities before the client raises them, and you detect churn signals early
- Prioritization. You take height on your portfolio regularly, rank accounts by value, risk and renewal proximity, and arbitrate your own agenda accordingly
- Team play in a duo. You work as a true pair with a Project Manager: proactive mutual information, respect for their constraints, shared focus on the client's business goals. Prior experience of a CSM and PM duo model is a plus
- Humility and coachability. You self-assess honestly and integrate feedback fast
- Domain and tooling exposure. Internal communications, employee advocacy or engagement knowledge, CS tooling (Gainsight, Planhat or equivalent), BI dashboards, or frontline-worker and manufacturing client contexts are all pluses, none is required
- Sociabble is a structured and demanding environment. Team members are expected to clarify problems, propose solutions, and take ownership of their topics from start to finish
- AI is part of everyday work across all teams. We use it to structure thinking, produce, analyze, and automate
- This environment will suit you if you enjoy working with autonomy, adjusting your approach along the way, and being supported as you progress
- Your experience should help raise standards: understanding what already exists, asking the right questions, then proposing what needs to evolve. Management stays close to the field. What you deliver has a visible and measurable impact
- We value a consulting type of approach. Each customer benefits from a dedicated two-person team, combining business and project expertise, with the goal of becoming a trusted long-term partner. If you enjoy understanding a company’s challenges before proposing a solution, building long-term relationships, and supporting accounts with a high level of proximity, that is a strong signal
What the job involves
- You own the business side of enterprise accounts in US & EMEA: strategy, growth and the executive relationship. A dedicated Digital Project Manager runs operational delivery with you, in a true duo. Your job is to be the trusted advisor sponsors call first
- You manage a portfolio of 10 to 25 enterprise accounts in a genuinely high-touch model: recurring senior-level touchpoints per account, direct relationships with Directors and C-levels, and full ownership of the commercial cycle from qualification to closing
- Build and maintain trust with senior client stakeholders over months, with a proactive cadence per account: you re-engage silent sponsors instead of waiting for the renewal
- Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR) and open doors when contacts change or go quiet
- Lead Steering Committees and business reviews with executive stakeholders
- Own renewals end to end: anticipate dates months ahead, build the business case, negotiate terms and close
- Identify and qualify upsell and cross-sell opportunities with a structured methodology, then run the full cycle in autonomy
- Turn project data into outcome narratives aligned with each client's business stakes: ROI, adoption, impact
- Review and prioritize your portfolio by value, risk and renewal proximity, and arbitrate your agenda accordingly
- Detect churn signals early (usage drops, sponsor silence, stakeholder turnover) and drive the action plan
- Keep a proactive two-way sync with your Digital Project Manager so delivery serves each client's business goals.nce
Application process
- HR screen, video (45 min) with Lousia, Talent Acquisition
- Manager interview (1 hour) with Olivia, Customer Success Director
- Simulation (1h), panel with Laura and Olivia
- Reference check
Our take
Paris-based Sociabble is an employee communications and advocacy platform empowering companies to better inform their employees on what is happening within their company, in turn improving companies' digital footprint and enhancing their external visibility.
Sociabble has produced top-of-the-line advocacy solutions for over ten years and is currently being utilised in over 180 countries. Sociabble has secured some prestigious clients, including Coca-Cola, Deloitte, Microsoft, Renault, and The Walt Disney Company and provides a platform for hundreds of thousands of people globally to keep up-to-date with company news.
Recognised by US analysts as one of the best solutions on the market today, the company has cemented itself as a leading provider of employee advocacy and to date operates on a global scale with offices in Paris, Lyon, New York and Mumbai, with plans to further grow its team and platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Company benefits
- Remote Work & Flex-Office: Sociabble is flexible when it comes to working remotely. The majority of employees do work remotely, with the option of coming into the office. Teams usually meet at least once a week in person, for specific occasions or just to be together
- Yearly Seminar: Called "SoTogether,” our annual seminar is usually held in a unique setting with all the teams. This event is both outdoor-oriented and festive, and it is the must-attend event of the year
- Friendly Moments: Departmental and cross-team events (i.e. afterworks, workshops, lunches, etc.) are regularly organized in the different offices. This is an opportunity to get together, share ideas, and celebrate the latest achievements
Company HQ
Les Archives, Paris, France
Leadership
Jean-Louis Benard
(Co-Founder & CEO)Previously co-founded F.R.A. and Novathings as well as founding Brainsonic.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Sociabble