Employee Relations Specialist, Cleo
1+ day a week in office
AI personal finance assistant
Open for applications
AI personal finance assistant
201-500 employees
Open for applications
1+ day a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- Experience in an HR advisory, ER service center, or employee relations support role
- Strong understanding of UK employment law and HR policies
- Excellent communication and interpersonal skills, with the ability to handle sensitive topics with care and professionalism
- Strong organisational skills and attention to detail when managing documentation and case tracking
- A collaborative and proactive mindset—comfortable working with different stakeholders and asking for help when needed
- Ability to handle confidential information appropriately
- Experience supporting or operating within high-performance cultures, with a strong focus on maintaining a high bar for performance and accountability
What the job involves
- We're in the early stages of building our Employee Relations function, and as an Employee Relations Specialist, you’ll play a key role in supporting day-to-day ER casework and helping to shape a positive employee experience
- This is a great opportunity for someone looking to grow their career in HR while contributing to a fast-moving People team
- You’ll act as a first point of contact for employee relations queries and support managers and employees through policy-driven processes such as performance concerns, early-stage grievances, and conduct matters
- More complex issues will be supported or led by senior colleagues, but your role is critical in enabling fair, consistent, and timely ER practices
- Serve as the first point of contact for ER-related questions and concerns from employees and managers
- Support and advise on ER cases such as performance concerns, low-risk absence issues, and early-stage conduct matters
- Log, track, and maintain accurate records of ER cases, ensuring documentation is complete and up to date
- Guide employees and managers through relevant policies and procedures
- Escalate complex or high-risk cases to the appropriate senior People Partner or Legal team
- Ensure a timely and professional approach to case handling, always maintaining confidentiality
- Assist with reviewing and updating ER case documentation and templates
- Support ER reporting and trend analysis to help identify areas for improvement or training
- Work closely with the wider People team to help ensure fair and consistent employee experiences across Cleo
- Conduct general health checks within departments to proactively assess and monitor performance trends, identifying potential ER issues early
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Learning and development
- Mental health support
- Agile working
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
Share this job
View 51 more jobs at Cleo