Insights & Strategy Operations Lead, Hinge

• Operational : 8+ years in operations, project management, or strategy roles — ideally within marketing, research, or insights — with a proven experience managing complex, multi-stakeholder initiatives from brief to delivery
• Collaborative Strategist: A systems thinker and problem-solver who partners closely with researchers, strategists, and marketers to turn insight into action and bring structure to creativity
• Mission-Driven: Passionate about Hinge’s mission to inspire intimate connection and create a less lonely world

Desirable

• Hinge is hiring an Insights & Strategy Operations Lead to shape how the team works and grows
• The mission of the Insights & Strategy team is to uncover deep human insights, and translate them into business-wide strategies that shape how Hinge leads and innovates in the dating app category
• We’re a group of strategists and researchers who care deeply about understanding people, and using that understanding to guide where Hinge goes next
• This person is both the operational backbone of the team and the link between Insights & Strategy and the rest of the company
• You’ll design how work flows through the team, making sure people, time, and partnerships are set up for impact
• You’ll also help bring insight to life across Hinge by connecting dots between teams, building alignment, and ensuring what we learn moves the business forward
• Operational Leadership: Lead the planning and delivery of the team’s work, bringing clarity to priorities, timelines, and deliverables so projects move smoothly from idea to impact
• Budget Ownership: Oversee the Insights & Strategy budget, track spend, and guide investment decisions across research, partnerships, and tools
• Resource & Capacity Planning: Partner with Insights & Strategy leadership to plan team bandwidth and resourcing, keeping the group focused on the highest-impact work
• Agency and Vendor Management: Lead day-to-day relationships with external research and strategy partners, from scoping and contracting to ways of working. Partner with Legal and Procurement on contracts and compliance
• In-House Research Operations: Scope and manage custom, in-house research projects from start to finish, ensuring rigor in methodology, compliance, recruitment, and cross-functional alignment
• Strategic Planning & Roadmap Design: Partner with Insights & Strategy leadership on annual and quarterly planning. Determine what work should be done in-house vs. with external partners, sequence priorities thoughtfully, and keep the team focused on what matters most
• Insight Activation: Create engaging ways to share insights across Hinge — from leadership sessions to company-wide moments — turning understanding into action
• Systems & Continuous Improvement: Refine the tools, processes, and documentation that keep work transparent and effective. Make it easier for the team to see progress, learn from outcomes, and celebrate impact