IT Support Analyst, Iterable

• If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language
• Experience working with People Operation teams supporting platform, process and operations enablement
• Familiarity with Identity and Access Management (IAM) concepts
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail

Desirable

• As an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross functional business systems are optimized, integrated and delivering value to the wider organization
• You will analyze business processes and identify data-driven improvements that turn into scalable successful solutions
• You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day to day end user support tasks
• You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies
• You will provide technical support and guidance to Iterators
• You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences
• You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need
• You will ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues
• You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate