Senior Special Projects Manager, Skylight

• This role is ideal for someone passionate about optimizing operations and building infrastructure that supports rapid growth across global retail and D2C channels
• The ideal candidate has strong analytical and project management skills, thrives in autonomous environments, and is motivated by solving complex problems with a customer-first mindset
• 8+ years experience in Operations, Supply Chain, and eCommerce fulfillment in growth environments
• Proven track record of leading complex, high-impact Operations projects from conception to successful implementation
• Hands-on experience with ERP systems (like NetSuite) and operational technology (like Alloy, SPS Commerce, and transportation management systems)
• Strong strategic systems thinking: able to identify upstream inefficiencies and also execute on detailed solutions
• Strong analytical skills for data-driven decision making
• Exceptional attention to detail and organizational abilities
• Clear communication skills that bridge departmental boundaries
• Comfort with ambiguity and a solutions-focused approach
• Experience creating effective SOPs and operational frameworks
• Track record in change management

Desirable

• The Special Projects role will lead the day-to-day execution of high-impact Operations initiatives with a strong focus on scaling our internal capabilities
• You will be responsible for managing special cross-functional projects that improve order fulfillment, logistics, and inventory management
• You will work closely with Finance, Product, CX, and Marketing teams to align operations strategy for developing scalable tools and addressing reporting needs, and uncover insights to streamline workflows across the organization
• Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goals
• Build our data architecture and implement automated systems that transform operations from reactive to proactive
• Lead mission-critical projects:
• Develop clear roadmaps aligned with leadership vision and stakeholder needs
• Coordinate cross-functional teams (Ops, CX, Finance, Marketing) to ensure seamless execution
• Run focused stand-ups that maintain momentum and accountability
• Elevate operational performance:
• Identify and lead automation, tooling, and process initiatives that reduce manual work and unlock scale
• Solve complex operational challenges with innovative solutions
• Turn data into actionable insights that drive strategic decisions
• Create documentation that ensures knowledge transfer and sustainable implementation
• Validate new processes with methodical testing to guarantee flawless deployment