Launch Management Associate, Glia

• Has project management skills and a strong eye for detail and the ability to stay on top of tasks
• Has experience managing multiple smaller, less complex projects at once
• Understands they are accountable for the success of a project and ensures their team gets the work done on time
• Is excited to create new processes that drive efficiencies for cross functional teams
• Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team
• Is comfortable running and analyzing data to report to internal and external stakeholders
• Thrives in a customer-facing role and is energized by going the extra mile for clients!
• Glia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day
• 1-2 years of project coordination experience in a tech environment
• Solid understanding of project management tools (i.e. monday.com, smartsheet, basecamp etc.,) and techniques
• Basic knowledge of HTML and networking diagnostics
• Proven ability to coordinate multiple Client-facing projects simultaneously
• A team player attitude with a strong technical aptitude, self-confidence, and enthusiasm
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
• Growth mindset with a strong desire to help customers achieve success

Desirable

• We're growing rapidly, and seeking a passionate professional to join our Solutions organization as Launch Management Associate
• Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients
• As a key member of our Professional Services team, you'll be responsible for managing and delivering Glia’s software implementations to multiple customers
• As an Implementation Associate, you’ll work with multiple accounts to implement product solutions for financial and insurance institutions
• These projects, while smaller in scope, will require adherence to basic project management guidelines, strong technical acumen and a devotion to client satisfaction
• In this role you will also track projects that have not yet been assigned Implementation resources, and you will report status internally to Glia and its partners
• Oversee multiple projects for banking, credit union and insurance clients seeking to implement Glia solutions
• Manage client expectations gracefully while driving product adoption
• Comfortably serve as the consultant, application configuration expert and project manager while keeping internal and external teams engaged and informed
• Manage project schedules and email communication with clients; feel comfortable running a meeting with clients and having difficult conversations when necessary
• Keep key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business as necessary
• Assess and report on risk of delayed or stalled projects and work across internal and external teams to engage clients to adopt the purchased products