Product Manager, Amazon
$135.6-160k
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
$135.6-160k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field; and 3 years of experience in product management, program management, or a related occupation
- The experience must include:
- Working in a technical environment with a broad, cross functional team
- Analyzing complex, large-scale data sets and making decisions based on data
- Gathering requirements across diverse areas and users
- Leading and supporting validation and verification of product features; and
- Utilizing MS SQL and Tableau to build dashboards
- All applicants must meet all the above listed requirements
What the job involves
- Multiple Positions Available:
- 1) Define and own the worldwide product vision, strategy, and multi-year roadmap for Business Prime retention and churn reduction; establish KPIs and goals centered on improving
- Member retention across global markets
- 2) Own risk messaging and targeted retention intervention strategy across multiple onsite and outbound channels globally; synthesize customer research and voice of customer insights to
- Define go-to-market approach and validate product decisions through experimentation
- 3) Own cancellation and membership life cycle journeys; design and test in-product messaging and experiences that reduce involuntary and voluntary member loss across global markets
- 4) Collaborate cross-functionally with Product, UX, Engineering, Marketing, Legal, Finance, and Sates teams to author requirement documents, prioritize initiatives, align stakeholders on
- Tradeoffs, and drive launch readiness for retention initiatives across global markets
- 5) Partner with Sates to develop and execute churn prevention strategies for high-value and enterprise customers globally; own Sales enablement strategy including playbooks and
- Success metrics for Sales-led retention programs
- 6) Own retention and churn metrics across the member lifecycle; conduct deep dives using SQL and apply data-driven decision making to identify churn reduction opportunities and
- Present findings to senior leadership
- 7) Lead adoption of existing Amazon Prime technology infrastructure to scale Business Prime retention capabilities, reduce duplicative engineering efforts, and streamline churn risk
- Operations worldwide
- 8) Partner with Science and data teams to define product requirements for generating predictive churn risk signals to enable proactive intervention and churn prevention
- (40 hours / week, 8:00am-5:00pm,
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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