Senior Implementation Project Manager, Paperless Parts
$120-160k
More information about location
3 days a week in office
Quoting software for manufacturing
Open for applications
Quoting software for manufacturing
101-200 employees
Open for applications
$120-160k
More information about location
3 days a week in office
101-200 employees
Company mission
To make manufacturing more accessible.
Role
Who you are
- 8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology
- Strong business acumen with the ability to understand and improve customer processes
- Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions
- Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints
- Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders
- Ability to handle difficult conversations, negotiate priorities, and manage expectations
- Experience driving executive-level escalations and influencing outcomes
- Highly organized, adaptable, and effective in fast-paced, ambiguous environments
- Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired
What the job involves
- As a Senior Implementation Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise
- You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform
- This role requires the ability to operate across all levels of an organization, from core users to executive leadership
- The successful candidate will be adept at driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes
- Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes
- Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve
- Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes
- Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform
- Train customers on end to end process and product functionality
- Communicate clearly across stakeholders, including leading executive-level discussions and escalations
- Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving
- Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes
- Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise
- Build strong internal and external relationships while holding teams accountable and driving decisions forward
- Maintain key project documentation and continuously improve internal and customer processes
- What Success Looks Like
- On-time, on-budget implementations with strong customer adoption and measurable customer value
- Clear alignment across stakeholders, including executive leadership
- Effective navigation of complex challenges, driving decisions and outcomes
Our take
The creation of bespoke components for manufacturing processes can be time-consuming to manage and difficult to price. Typically, job shops and contract manufacturers have used paper trails to forecast component creation and provide quotes for their clients - meaning the process is ripe for modernization.
Paperless Parts provides an estimating and quoting software platform for manufacturers and job shops, focusing on eradicating paperwork from the process. The platform organizes quote information into a single point of knowledge for all parties, using this data to automate manual steps.
With this approach, the company says it's cutting costs, speeding up how components get deploys, and keeping everything secure and compliant along with way. And it seems to be working, as its now setting its sights on expanding into the Canadian and Mexican market, aiming to take its success even further.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Jan 2021
$7.2m
SEED
Total funding: $37.2m
Company benefits
- Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
- Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
- Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
- Training and development: Attend conferences, classes, and trainings to hone your skills
Company HQ
Financial District, Boston, MA
Leadership
Jason T. Ray
(Co-Founder & CEO)Prior to co-founding Paperless Parts in 2016, Jason spent 8 years in the US Navy, joining in 2009 as a Supply Corps Officer. They then went onto serve in multiple roles before becoming an Advanced Manufacturing Lead - Chief of Naval Operations Staff.
Scott Sawyer
(Co-Founder & Chief Scientist)Scott previously served as an SVP of Engineering at ecovent Systems, as an Associate Technical Staff Member at MIT Lincoln Laboratory and as a Software & Electronics Engineer at Lockheed Martin.
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