Loyalty Partner Manager, Expedia Group
$156-177k
OTE
$110.5-155k
BASE
Salary is benchmarked for Seattle based candidates and may vary on further location
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$156-177k
OTE
$110.5-155k
BASE
Salary is benchmarked for Seattle based candidates and may vary on further location
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- An interest in loyalty schemes and good knowledge of best practice across industries
- High-energy and creativity. You will be a self-starter looking to have a significant impact on the business
- Commercially minded and appreciate the balance of being customer first and driving revenue
- Past experience in partner marketing and account management
- Strong technical and analytical skills, comfortable using multiple interfaces to capture and manipulate data - numerically driven
- The ability to determine tangible actions and drive delivery through a cross functional team
- Confidence tackling unstructured problems and finding quick win solutions
- High-level communication skills who can effectively influence senior executives and who has demonstrable experience delivering high impact projects/workstreams
- Real passion for travel and experience in the travel industry
- Ability to run quickly with little supervision and adapt to a fast-paced, constantly evolving and collaborative environment
- Must demonstrate particularly strong and detailed knowledge of the travel business
- MBA preferred but not essential,
- Experience working with large e-commerce brands would be beneficial
What the job involves
- The Loyalty Partner Manager will work closely with the Sr. Manager Benefits and Engagement to build and improve our Expedia Rewards partnerships footprint that enhance the customer value proposition and drive increased engagement
- This role will also partner with multiple teams across the organization to understand Brand Expedia partnership landscape and help drive efficiency in this space
- Help build a commercial strategy that guides the team’s approach to building new partnerships for the loyalty program
- Develop in depth knowledge of customer needs to identify, prioritize and scope new partnership opportunities that add value and drive further customer engagement
- Manage new business development & on-boarding of new loyalty partners
- Work closely with the Brand and Retail Partnerships team to drive efficiency in partner discussions
- Analyze business data and convert into meaningful insights for commercial decisions and strategies
- Design and implement marketing strategies with partners via day-to-day partner management
- Collaborate with multiple internal teams to develop thorough execution plans for commercial activity
- Proactively assess competitive landscape for commercial best practice in loyalty programs
- Work closely with the customer marketing teams to ensure proper education of partnerships for our members
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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