Vice President of Strategy Operations, Employer Direct Healthcare
Salary not provided
Senior and Expert level
Remote in US
Healthcare services for businesses
Posted today
Healthcare services for businesses
201-500 employees
HealthcareB2CB2BWellbeing
Posted today
Salary not provided
Senior and Expert level
Remote in US
201-500 employees
HealthcareB2CB2BWellbeing
Company mission
To democratize access to high-quality specialty care.
Role
Who you are
- Bachelor’s degree in business administration, Management, or a related field; master’s degree is preferred
- Proven experience in a leadership role, ideally as a Chief of Staff, Operations Manager, or similar position within a high-growth organization
- Strong understanding of organizational dynamics, strategic planning, and operational management
- Exceptional analytical skills with the ability to synthesize complex information and present it in a clear and concise manner
- Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels
- Highly organized and detail-oriented, with strong project management skills and the ability to manage multiple priorities simultaneously
- Demonstrated ability to think critically and strategically, with a proactive approach to problem-solving
- Proficient in Microsoft Office Suite and project management tools; familiarity with data analysis and visualization tools is a plus
- Travel required: approx. 25%
- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
- You thrive in a Team Environment. Collaboration is key in innovation and creating change
What the job involves
- We are seeking a dynamic and strategic VP of strategic operations/chief of staff role to play a critical role in leading and executing organizational initiatives This pivotal role will drive cross-functional success, ensuring accountability and efficiency in our operations
- The ideal candidate will possess a strong background in healthcare operations, project management, and a passion for people excellence
- This position requires a forward-thinking leader who can navigate complex challenges, enhance operational efficiency, and ensure alignment across all departments within the organization
- The role is multi-faceted and requires a leader to be nimble and operate at the top of their license in a fast pace ever changing environment
- Collaborate with departments to drive specific initiatives that enhance operational efficiency and conversion health
- Serve as the primary stakeholder for product and IT, ensuring critical projects are completed on time and meet organizational goals. Support and drive cross-functional collaboration to ensure operational excellence for both internal stakeholders and external clients, members, and providers
- Coordinate and ensure effective time management and prioritization of key meetings and events across the operational function of the organization (COO org)
- Lead and facilitate key operational projects that align with the organization’s strategic objectives
- Monitor and report on operational performance metrics and KPIs, ensuring continuous improvement
- Facilitate communication and collaboration between the COO and other executives, departments, and external stakeholders, fostering a culture of transparency and teamwork
- This lead role will be responsible to align all business stakeholders for mid-year and end of year operational health
- Support in developing and implementing processes and systems to enhance operational efficiency, streamline workflows, and drive continuous improvement across the organization
- Prepare and analyze reports, dashboards, and presentations, providing data-driven insights to support decision-making
- Lead and optimize workflows in support of delivery model and product enhancements: (e.g., Clinical navigation and Infusion care)
- Lead best practice implementation and management across core operational functions
- Foster a culture of engagement and accountability across the operations team
- Support talent management initiatives, including recruitment, onboarding, and professional development, to ensure a high-performing workforce
- Foster a positive organizational culture by promoting values of collaboration, integrity, and excellence
- Leadership development: In collaboration with the COO, support, and coach your leadership team (from supervisor levels to VPs) on their team performance, scaling, hiring, cross-functional collaboration, policy & process creation and adoption, people development, and team culture initiatives
- Oversee budget planning and management for operational initiatives
- Ensure financial resources are allocated effectively to support critical projects. Own resource planning, management, and budget planning across the operations organization
- Key owner of the complex resource management across the member services operations working in partnership with the SVP of member services
- Will be the ley leader navigating and driving our annual strategy initiatives in close partnership with our Chief Transformation officer
- Drive the development and monitoring of KPIs and Key Results (KRs) to measure success and operational performance
- Collaborate with teams to set achievable targets and implement action plans to reach them
Our take
Employer Direct Healthcare operates within the insurance and healthcare networks of the US to provide healthcare solutions for self-funded employers and their employees. Based in Texas, EDH offers two services - SurgeryPlus and Cancer Care Direct, which both aim to reduce the cost of these typically more expensive cases while maintaining a high standard of care.
Boasting an established footprint, EDH has more than 3 million members, including employees of Fortune 500 companies, as well as more than 3000 surgeons and 500 hospitals and ambulance services under its umbrella. Since founding, it claims to have supported over 43,000 patient journeys, helping to make the process more affordable and straightforward.
In 2023, substantial growth capital from Insight Partners verified Employer Direct Healthcare as a Unicorn. This latest investment will help the firm grow its client base as well as expand its suite of products moving forwards.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
May 2010
$1m
SERIES A
Total funding: $1m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Company values
- Logic
- Inclusion
- Grit
- Humanity
- Truth
Company HQ
City Center District, Dallas, TX
Articles
Leadership
John Zutter
(CEO (Not Founder))Currently Partner at Dundon Capital Partners. Previously Executive Vice President at Santander Consumer USA and J.P. Morgan.
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