Corporate FP&A Expense Manager, Intercom
$144.1-195k
+ Equity
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
$144.1-195k
+ Equity
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 8+ years of relevant experience in FP&A
- Annual planning experience, preferably at a high-tech or enterprise software company
- Experience in acting as Finance business partner to C-level executives
- Comfortable with writing Executive and Board quality slide decks
- Comfortable with data and ambiguity
- Able to understand complex business drivers, produce high-quality analytics, develop insights and communicate clearly and succinctly to a different audiences
- Highly adept in Google Sheets, Excel and Google Slides
- Prior experience in FP&A required; Management Consulting or Banking experience preferred
What the job involves
- The Corporate Finance team is a critical partner to the CFO and VP of Finance to help drive visibility across the business and inform critical decisions and actions. The Corporate Finance Expense and G&A Partner role has two key responsibilities:
- A] Understand and communicate how intercom allocates capital and
- B] Partner with the G&A leadership team (including CFO and CHRO)
- In this role, you will have the opportunity to demonstrate analytical excellence and critical thinking across a range of objects such as optimizing vendor spend, maintaining the source of truth on headcount data, forecasting cash burn from expenses and benchmarking our expense profile
- You will partner with finance partners across R&D and GTM to provide Finance leadership with a fully informed perspective on expenses and help the company optimize spending
- Coordinate expense forecasting and reporting across FP&A business partners
- Through deep analytics and critical thinking help establish FP&A as an insights powerhouse with our business partners in the CFO and CHRO organizations
- Actively identify and pursue opportunities to optimize expenses through activities such as benchmarking or vendor contract negotiations
- Develop and manage highly accurate forecasting models to predict GAAP revenues and customer cash receipts
- Improve FP&A data, models and processes to drive forecasting accuracy and continually reduce the margin of error
- Help mature and the FP&A function to become proactive, predictive and insight oriented, enabling our business leaders to make strategic decisions and grow our business
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
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