IT Engineer, Veeva

• The eligible candidate must be resourceful, technical, cool under stress, and love to work in a fast paced, multinational environment. You must have a sense of autonomy and job ownership
• We are looking for someone with a high level of service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region
• 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles
• Eligible to live and work in the UK
• Degree in Computer Science/Information Technology or related discipline
• Excellent verbal and interpersonal skills in English
• Able to travel cross-region (<10% travel time expected)

Desirable

• We are currently seeking an IT Engineer based in London, who is capable of spearheading IT technical solutions and providing a variety of IT support for UK and EU employees
• Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly
• Evaluate and test new technologies (hardware/software)
• Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly
• Manage and deploy corporate PCs/Macs
• New hardware configuration
• Machine image maintenance
• Diagnosis and repair
• Coordinate warranty repairs
• Manage VOIP phone system and distribution of equipment
• Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.)
• Shipping, recycling, and disposal of computers, peripherals
• Assist in the management of hosted IT applications (Okta, Google G Suite, Egnyte, Zoom, MS O365 etc.)
• General IT routine tasks including:
• IT account management for on-/off-boarding of employees
• Diagnosing and repairing end-user IT devices
• IT ticket management
• Resolve escalated technical IT matters