Senior Customer Success Strategy Analyst, GitLab

$84-180k

+ Equity Compensation & Employee Stock Purchase Plan available; Salary applicable to candidates in California/Colorado/Hawaii/New Jersey/New York/Washington/DC only and may vary by other locations

SQL

Tableau

Looker

Excel

Salesforce

Gainsight

Senior and Expert level

Remote from Canada, US

One DevOps platform

Job no longer available

One DevOps platform

1001+ employees

B2BSaaSDevOps

Job no longer available

$84-180k

+ Equity Compensation & Employee Stock Purchase Plan available; Salary applicable to candidates in California/Colorado/Hawaii/New Jersey/New York/Washington/DC only and may vary by other locations

SQL

Tableau

Looker

Excel

Salesforce

Gainsight

Senior and Expert level

Remote from Canada, US

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

Progressive experience in an analytical role, preferably within Customer Success, Sales Strategy, or a similar function
Proficiency in data analysis tools such as Excel, SQL, and business intelligence tools (e.g., Tableau, Looker). Experience with CRM systems (e.g., Salesforce) and customer success platforms (e.g., Gainsight) is a plus
Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights
Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to stakeholders at all levels
Proven ability to manage multiple projects simultaneously and deliver high-quality results in a fast-paced environment
Deep understanding of customer success principles and a customer-centric approach to strategy development

What the job involves

We are hiring a Senior CS Strategy Analyst to support our Scale and Digital Customer Success teams
As a Senior Analyst, you will partner with our global customer engagement teams to drive and influence business improvements and bolster customer-centric decision-making across the business
You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience
Deliver data views that are mapped to current and future business needs, ensuring alignment with strategic objectives
Own the delivery of well-defined strategic projects, from scope definition to execution and iterative improvements
Provide input on strategic decisions within your area of focus and support delivery teams in implementing these strategies
Collaborate with senior stakeholders across the business to define clear data needs and refine project scopes
Influence the development and testing of best practices within the team
Adopt a flexible approach to driving insights and analyzing business questions and challenges, utilizing multi-faceted delivery capabilities related to data systems and visualization
Leverage strong business acumen related to go-to-market (GTM) teams and strategies to inform data-driven decision-making
Understand and work on complex problems requiring deep understanding of multiple data sources to make informed recommendations

Application process

Selected candidates will be invited to schedule a screening call with our Global Recruiters
Next, candidates will be invited to schedule a first interview with the Senior Manager of Customer Success Strategy
Next, candidates will be asked to complete a technical take-home assignment followed by a technical peer interview
Next, candidates will meet with a senior stakeholder on the Digital and/or Scale Customer Success team
The final interview is with the Senior Director of Sales Strategy
Successful candidates will be made an offer after references are verified

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.9)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $435m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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