Senior Customer Success Strategy Analyst, GitLab
$84-180k
+ Equity Compensation & Employee Stock Purchase Plan available; Salary applicable to candidates in California/Colorado/Hawaii/New Jersey/New York/Washington/DC only and may vary by other locations
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
$84-180k
+ Equity Compensation & Employee Stock Purchase Plan available; Salary applicable to candidates in California/Colorado/Hawaii/New Jersey/New York/Washington/DC only and may vary by other locations
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Progressive experience in an analytical role, preferably within Customer Success, Sales Strategy, or a similar function
- Proficiency in data analysis tools such as Excel, SQL, and business intelligence tools (e.g., Tableau, Looker). Experience with CRM systems (e.g., Salesforce) and customer success platforms (e.g., Gainsight) is a plus
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights
- Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely to stakeholders at all levels
- Proven ability to manage multiple projects simultaneously and deliver high-quality results in a fast-paced environment
- Deep understanding of customer success principles and a customer-centric approach to strategy development
What the job involves
- We are hiring a Senior CS Strategy Analyst to support our Scale and Digital Customer Success teams
- As a Senior Analyst, you will partner with our global customer engagement teams to drive and influence business improvements and bolster customer-centric decision-making across the business
- You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience
- Deliver data views that are mapped to current and future business needs, ensuring alignment with strategic objectives
- Own the delivery of well-defined strategic projects, from scope definition to execution and iterative improvements
- Provide input on strategic decisions within your area of focus and support delivery teams in implementing these strategies
- Collaborate with senior stakeholders across the business to define clear data needs and refine project scopes
- Influence the development and testing of best practices within the team
- Adopt a flexible approach to driving insights and analyzing business questions and challenges, utilizing multi-faceted delivery capabilities related to data systems and visualization
- Leverage strong business acumen related to go-to-market (GTM) teams and strategies to inform data-driven decision-making
- Understand and work on complex problems requiring deep understanding of multiple data sources to make informed recommendations
Application process
- Selected candidates will be invited to schedule a screening call with our Global Recruiters
- Next, candidates will be invited to schedule a first interview with the Senior Manager of Customer Success Strategy
- Next, candidates will be asked to complete a technical take-home assignment followed by a technical peer interview
- Next, candidates will meet with a senior stakeholder on the Digital and/or Scale Customer Success team
- The final interview is with the Senior Director of Sales Strategy
- Successful candidates will be made an offer after references are verified
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $432.8m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company values
- Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
- Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
- Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
- Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
- Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
- Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Diversity, Equity & Inclusion at GitLab
- Diversity, Inclusion, & Belonging is woven into our values and everything we do
- GitLab is home to many dedicated Team Member Resource Groups
- GitLab is a global, multi-cultural organization with team members all over the world
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