Implementation Manager, Built Technologies
OGC
$110-125k
+ Equity
Cloud-based construction lending software
Job no longer available
Cloud-based construction lending software
201-500 employees
Job no longer available
$110-125k
+ Equity
201-500 employees
Company mission
To improve outcomes for those building and managing the world around us.
Role
Who you are
- 5+ years of experience in a SaaS client-facing role (e.g., implementation, customer success, solutions consulting)
- Strong technical aptitude; able to explain complex workflows and debug basic issues
- Exceptional communicator, comfortable presenting to both system users and CFOs
- Self-starter who thrives in early-stage, fast-evolving environments
- Highly organized, process-oriented, and capable of managing multiple projects simultaneously
- Familiarity with construction finance, payments, or financial software is a big plus
What the job involves
- We’re looking for a customer-obsessed Implementation & Account Manager who thrives in fast-moving, high-change environments. This is a hybrid role designed for someone who can onboard and train customers, guide them through product adoption, and serve as a key partner in their ongoing success
- You’ll work closely with stakeholders across the construction ecosystem — from back-office users like financial controllers to executive decision-makers — to ensure customers get maximum value from our Construction Financials and Construction Payments products
- Own the onboarding experience for new clients, tailoring each implementation to their unique needs, priorities, and goals
- Serve as a product expert and main point of contact during and after implementation — answering questions, troubleshooting issues, and surfacing bugs or edge cases to the Product team
- Continuously improve implementation playbooks and tooling, helping scale our onboarding engine as the company grows. Use AI tooling where possible to reduce manual steps, and help customers see value more quickly
- Partner with Sales during the pre-sales process to understand a client’s workflows and set accurate expectations around onboarding and success
- Proactively manage account health, tracking usage, identifying blockers, and advocating for your clients internally
- Collaborate with Support to ensure customer issues are resolved quickly and accurately, while helping define clearer ownership boundaries between teams
Our take
Construction is one of the world's biggest industries, and one of the least digitized. Built is setting out to change this by offering construction companies a cloud-based finance platform.
Built was founded in 2014, and its solutions improve the flow of capital between all stakeholders in the construction ecosystem, including contractors and property developers. Further funding has pushed Built's valuation up to $1 billion, which is testament to industry confidence in its product.
More and more fintechs are looking to the construction industry, eager to exploit the gap in the market. However, Built has already established itself as a market leader, and its unicorn valuation has helped set it apart.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2022
$23.6m
LATE VC
Sep 2021
$125m
SERIES D
Total funding: $281.7m
Company benefits
- Uncapped paid time off in addition to 6 company holidays and 6 ‘lite’ holidays
- Comprehensive healthcare package offerings to choose from for you and your family
- Bonus and equity program
- Learning grants
- Flexible working hours and hybrid work options
- Volunteering opportunities
Company HQ
Nashville, TN
Leadership
Chase Gilbert
(CEO & Co-Founder)Co-founded Built in 2014.
Andrew Sohr
(Co-Founder)Also co-founded Built in 2014.
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