Technical Account Manager, Okta
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- Bachelors degree in Information Systems, General Engineering, Computer Science + business double major, or related field
- Analytical and problem-solving minded, detail and results-oriented, and a quick learner
- A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges
- Excellent verbal and written communication skills
- Ability to set clear expectations and respectfully challenge assumptions
- Ability to diffuse tense situations
- Curiosity for – and eagerness to learn – new technologies, tools, or platform capabilities in order to apply them to meet customer needs
- Familiarity with AI assistants and prompt engineering
- Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data
- Basic familiarity with Identity and Access Management (IAM) concepts and security principles for enterprise IT and consumer applications
- Basic knowledge of the software development lifecycle, as well as interest in cloud-based infrastructure, solution design, integrations, and digital security
- An interest in influencing customer behavior and health metrics to drive mutual success
- Familiarity with SaaS platforms and services, their adoption, integration, and ongoing use
- Experience in any of the following: Technical Support, Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar roles is a plus
- Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen
What the job involves
- TAM is the premier destination at Okta for secure technical leadership. We ensure customers deploy Okta securely. We address short-term customer needs through the lens of a robust, long-term IAM strategy. We collaborate across the organization to provide a holistic experience throughout the customer journey
- By bringing individual expertise and integrity to every interaction, Technical Account Managers help existing customers succeed, thereby fueling Okta's worldwide growth through higher renewal rates and expansions
- The Analyst, Technical Account Management role is vital in scaling how we drive success across Okta Workforce Identity (OWI), Okta Customer Identity (OCI), Auth0, and adjacent technologies. This role will support the large and growing volume of customers in our digitally-led engagement model to help maximize the value of their investment
- This position is for individuals who wish to build their career in a customer-facing, technically-minded SaaS team. We don’t expect that you have all the experience already; you will have time to work towards various product certifications and training to develop your ability to work with diverse accounts and grow your technical understanding
- With that in mind, we are seeking individuals who are curious by nature with a blend of “hard” and “soft” skills, eager for the opportunity to grow their careers in tech
- In return, you will have support from management and teams across the organization to develop a winning formula. We utilize best-in-class applications including Gemini, NotebookLM, Slack, Salesforce, Gainsight, Tableau, Google Workspace, Looker, Zoom, as well as in-house tooling to help you succeed
- Provide timely, professional, prescriptive responses to inbound customer inquiries
- Execute proactive outbound playbooks to select customers related to product activation and essential security features
- Help customers achieve their technical goals by sharing best practices that are rooted in both security and seamless user experience
- Support the wider team to execute 1:many programs that remove roadblocks and enable ongoing product adoption among our customer base
- Continuously familiarize yourself with Okta’s product offerings and industry trends
- Earn certifications
- Partner with adjacent teams such as Support, Customer Success (CS), and Digital Growth to offer customers a holistic experience
- Leverage AI assistants to do all of these things efficiently, at scale
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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