Senior UX Design and Research Manager, SharkNinja
+Equity
3-4 days a week in office (Needham, MA)
Home devices and appliances
Job no longer available
Home devices and appliances
1001+ employees
Job no longer available
+Equity
3-4 days a week in office (Needham, MA)
1001+ employees
Company mission
SharkNinja's mission is to positively impact people's lives every day in every home around the world.
Role
Who you are
- We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do
- Bachelor’s degree in UX Design, Human-Computer Interaction (HCI), or a related field
- 6+ years of experience in UX design, with a focus on user research, digital interfaces, and interaction design, preferably in an e-commerce or consumer products environment
- Proven experience managing and mentoring a team of designers and researchers
- UX Expertise: Strong portfolio showcasing UX design and research experience across a variety of digital platforms
- Research Skills: Expertise in qualitative and quantitative research methodologies, including usability testing, user interviews, and A/B testing
- Leadership: Demonstrated ability to lead and inspire a team, driving results through collaboration and innovation
- Technical Proficiency: Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD) and UX research platforms
- Analytical Thinking: Ability to analyze research data and testing results, drawing actionable insights to inform design decisions
- Communication: Strong verbal and written communication skills, with the ability to present complex design ideas to stakeholders clearly and concisely
What the job involves
- The Senior Manager, UX Design and Research will lead SharkNinja's user experience (UX) design and research efforts to create intuitive, customer-centric digital experiences
- The Senior Manager, UX Design and Research will manage a team of UX designers and researchers, collaborating closely with product managers, developers, and marketing teams
- The Senior Manager, UX Design and Research will be responsible for developing the overall UX strategy and ensuring that all digital interfaces meet SharkNinja’s high standards for usability, aesthetics, and customer satisfaction
- The Senior Manager will report into the Director, Digital Product and Design
- UX Strategy & Leadership: Develop and lead the UX design strategy, aligning with SharkNinja’s business goals and customer needs across web and mobile platforms
- Oversee the entire UX design process, from research and discovery to wireframing, prototyping, and usability testing
- Ensure consistency in UX design principles and methodologies across digital products, maintaining a cohesive user experience
- Advocate for user-centered design within the organization, promoting the importance of UX research and usability in product development
- User Research & Testing: Lead user research initiatives to understand customer behaviors, pain points, and motivations. Use insights to drive design decisions
- Organize and conduct usability testing sessions, A/B testing, and focus groups to gather qualitative and quantitative feedback on digital products
- Analyze research findings to identify patterns and trends, translating them into actionable design recommendations
- Collaborate with the analytics team to evaluate how design changes impact key performance metrics such as conversion rates, user engagement, and retention
- Team Management & Collaboration: Manage a team of UX designers and researchers, providing guidance, mentorship, and support to ensure their professional growth and success
- Work cross-functionally with product, engineering, and marketing teams to align UX initiatives with overall product and business goals
- Coordinate with the development team to ensure that design elements are implemented accurately and efficiently
- Design System Development: Oversee the creation and maintenance of SharkNinja’s design system to ensure consistency across digital touchpoints
- Collaborate with UI designers to ensure that visual design aligns with SharkNinja’s brand standards and enhances the overall user experience
- Ensure that all digital interfaces are optimized for responsiveness, accessibility, and performance across devices and platforms
Our take
Consumer demand for new and better home appliances continues to grow. SharkNinja serves this demand by designing and manufacturing innovative home goods and devices. Specifically, it has a growing line of solutions that consist of Shark cleaning and home care products and Ninja kitchen appliances.
SharkNinja has been in operation since 1994, which is testament to the quality and popularity of its products. Since its initial launch in Canada, the company has expanded into the US and the UK. In 2017 SharkNinja was bought by CDH Private Equity for over $1.5 Billion, further proof of its impressive market value. Perhaps more evidence is that it brings in annual revenues of around $4B.
SharkNinja’s main challenge is facing down big-name competitors such as home appliance giant Dyson. In fact, through innovative design, it seized the market-leading spot in traditional vacuums from Dyson and is only second to iRobot in sales of robotic models. A 2023 IPO saw an extra $296 million in funding added to SharkNinja's pot and was followed by product launches in new sectors such as air conditioning and food cooling, indicating that the company is still full of new product ideas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
10% employee growth in 12 months
Company
Company benefits
- Employer paid group benefits including medical, dental, life insurance and more
- Competitive RRSP matching program
- 16 vacation days to start
- Paid sick days
- Paid volunteer and cultural days
- Employee & Family Assistance program
- An opportunity to accelerate your career with world class brands
- Continuous development and mentoring
- Opportunity to join various employee-based affinity groups
- Diverse, inclusive, and community-minded organization
- Wellness program offering free virtual fitness classes and a fitness reimbursement
- Employee product discounts
Company values
- Never be afraid to dream big
- Relentlessly innovate
- Obsess about customer satisfaction
- Build people up
- Seize opportunities - individually and collectively
Company HQ
Needham Heights, Needham, MA
Articles
Leadership
Mark Rosenzweig
(Founder)Founded SharkNinja in 1994. Has won three Red Dot Awards for product Design.
Salary benchmarks
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Diversity, Equity & Inclusion at SharkNinja
- At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Your role in Diversifying SharkNinja:
- As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Explore SharkNinja’s DEI Groups or volunteer to serve on committees that organize diversity-related events and activities
- Participate in employee engagement surveys and respond as openly and honestly as possible
- Become culturally competent; take the time to learn about different cultures, races, religions, and backgrounds represented by your colleagues
- Ensure equitable experiences, strengthen inclusion acumen, and promote a culture of inclusivity and belonging that embraces the contributions of all team members
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