Technical Account Manager, Kraken.tech
Client Delivery
$185-250k
+ Equity Options
End-to-end, AI powered operating system for utilities
Posted today
End-to-end, AI powered operating system for utilities
1001+ employees
Posted today
$185-250k
+ Equity Options
1001+ employees
Company mission
To make a big green dent in the universe by helping utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- 5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar
- Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments
- Strong technical background, with knowledge of [e.g., cloud computing, APIs, databases, Python, Django, etc]
- Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered
- Ability to understand complex technical concepts and translate them into actionable insights for clients
- Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions
- Analytical mindset with attention to detail and a proactive approach to identifying and solving problems
- Customer and quality focus; highly effective at building and improving relationships
- Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities with a problem-solving, client-centric mindset
- Bachelor’s degree, ideally in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- Passionate about leading, motivating and developing others
- Passionate about helping customers (without them, we don’t exist)
- Passionate about technology (we are a tech business disrupting energy)
- Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
- Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
- Confident in decision making
- Supportive
- Approachable
- Inclusive
- Resilient, working well under pressure
What the job involves
- You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects
- As a Technical Account Manager, you’ll lead strategic technical relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability
- Work with the Client Partner and Client Engineering to drive deep technical engagement, value realization, and strategic alignment across your accounts through three core responsibilities:
- Executive Technical Relationships
- Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO
- Build and maintain strategic relationships with customer technology leaders in assigned accounts
- Translate Kraken’s technical vision into outcomes that resonate with executive priorities
- Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle
- Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels
- Kraken and Enterprise Architecture Technical Guide to Drive Value Realization
- Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform
- Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles
- Drive solution design that ensures scalability, performance, and long-term maintainability
- Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit
- Provide regular reports and updates on project status, performance metrics, and potential improvements
- Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption
- Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies
- Kraken Day-to-Day Technical Expert, Liaison, and Advocate for the Client
- Be the hands-on technical presence that ensures customer success in the everyday
- Triage and manage technical incidents in partnership with support and engineering teams
- Guide configuration and usage decisions to ensure best practices and optimal performance
- Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues
- Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes
- Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering
- Act as a product advocate, gathering client feedback to influence product roadmap decisions
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
17 people
Nina Möger, Transformation Director
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.5m
SERIES A
Total funding: $8.7m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
Company values
- Freedom & Responsibility
- Get Sh*t Done
- Customer Obsessed
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 31 more jobs at Kraken.tech