IT Specialist, Klaviyo

• 1-2 years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar
• A Mac expert (software and hardware)
• You have clear verbal and written communication skills
• Passionate about learning new technologies and passing that knowledge on
• Enjoy working on challenging problems and finding impactful solutions
• Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password and Google Workspace
• Willing and able to work from the London office for 4+ days

Desirable

• Joining our growing EMEA IT team as our IT Specialist I, you'll be responsible for interacting with and solving technical issues for other Klaviyos. Using your experience, you'll work to understand the problem then solve it using your troubleshooting skills.
• You'll also assist with light project work and inventory management. You'll have support when you need it, working closely with the IT Systems team to escalate issues as necessary, all under the leadership of the EMEA IT Manager
• Oversee the daily ticket queue, ensuring that priority tickets are solved expediently
• Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
• Identify recurring technical issues
• Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
• Be an active participant with documentation and writing knowledge base articles
• Support our conference rooms and unified communications technology
• Identify a focus area and work on a career plan to ensure your continued growth